Download worked for most but not all stocks

FFabianB

20250916-0300-13828-refinitiv-data-lib.log

HI @Jirapongse

As previously discussed with you on another thread I have split up my requests into smaller ones. However, I have now experienced that most prices are being properly downloaded but some are just not and from the logs I do not see the reason for it. Can you please advise? How can I prevent this from happening again?

Some of the stocks are: AMS.S BANB.S NOVOB.DC.

Thanks

Jirapongse

@FFabianB

Thank you for reaching out to us.

I found the following log.

[OMMSTREAMING_PRICING_0.0] on_ws_message [{"ID": 15, "Type": "Status", "Key": {"Service": "ELEKTRON_DD", "Name": "AMS.S"}, "State": {"Stream": "Closed", "Data": "Suspect", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(4022)"}}]
[OMMSTREAMING_PRICING_0.0] on_ws_message [{"ID": 16, "Type": "Status", "Key": {"Service": "ELEKTRON_DD", "Name": "BANB.S"}, "State": {"Stream": "Closed", "Data": "Suspect", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(4022)"}}]

[_process_message] - [OMMSTREAMING_PRICING_0.0] process message {"ID": 18, "Type": "Status", "Key": {"Service": "ELEKTRON_DD", "Name": "NOVOb.CO"}, "State": {"Stream": "Closed", "Data": "Suspect", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(574)"}}

"Access Denied: User req to PE(xxx)" indicates a permission issue. This means the account does not have access rights to view real-time data for the specified RICs.

To resolve this, please contact your LSEG account team or sales representative to verify your entitlements. Alternatively, you can use delayed data by prefixing each RIC with a forward slash (/). For example: /AMS.S.