Datastream Python API - ConnectionError

ET2
ET2 Newcomer
in Datastream

I have experienced in the last couple of days a problem with
the Datastream Python API. If I want to download a list of fields (for instance
RIC code, ISIN code etc.) providing a list of Datastream codes in the get_data
function, I get the following error message:

ConnectionError:
HTTPConnectionPool(host='datastream.thomsonreuters.com', port=80): Max retries
exceeded with url:
/DswsClient/V1/DSService.svc/rest/Data?token=kIMfHviia3V7Lo1vpCmD7s2jg2mOrdXPg3fqa%2FSTR5KsHCzRejTR9DlSYINMSbFCmqXmAXyAD5tj%2FvbHJvf9ZZ68tK0XgAUO3jlU5%2BokNLBlohLc9yXsMt%2BSpJ1EDRXqzFDOtuNeRstnOs6%2Fl0tpQKsisnxou4GO7yQ6sWZRw0cdJyZl6P3Z%2FrTcIbMJPAChI3j61dWt%2FbmvQuTNrukMIQoUfsnThQYICbFJA%2B%2BqOB8%3D22EB4EB81E7B9909534E63CDA68E8A94D9083132&instrument=325972&datatypes=NAME%2C+RIC%2C+ISIN%2C+ESTAT&datekind=Snapshot&start=&end=&freq=
(Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at
0x00000000107135C0>: Failed to establish a new connection: [WinError 10013]
An attempt was made to access a socket in a way forbidden by its access
permissions',))

I also tried to loop through the DS codes, such that I ask
the info related to one stock per cycle, but still I sometimes get the same
error, by the way totally random, in the sense that each time it stops at a
different stock. I thought it was a problem related to the maximum amount of
data points per request, but this randomness seems to exclude this cause.

The same code which now gives problems was perfectly working
until three days ago, and I did not change anything on my side.

Could you please help me?

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Best Answer

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭
    Answer ✓

    @ET2
    It seems that TR Support investigated the issue you reported, concluded that the problem you experienced stems from your code and closed the service case. I'm closing this thread as well. If you need any further assistance with this or any other issue, please start a new thread.

Answers

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭

    @ET2
    I have created a service case 06765940 on your behalf with Thomson Reuters Support. You will be contacted by TR Helpdesk to investigate and troubleshoot the issue.

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