hi, i was using the eikon python api to get some data. since a couple of days now this is not functioning. i am getting an error message: Error code 503 | Server Error: API Proxy is not available
Hi @Paco Sebastian.Sunico
Please ask client to restart their PC + Eikon Desktop.
Please also refer them to https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv
Are you using CodeBook ? I think it maybe due to extended idle time.
Please try to restart CodeBook instance.
File > Hub Control Panel > Stop My Server and then close the CodeBook app.
Then try to re-launch the CodeBook app again.
Hi, thank you for your reply. This is what I got from my client.
No i am not using notebook.
I am running python scripts on my local PC. The moment it starts executing I am getting this error message
For reference, this is the full script I am using:
ek.set_app_key('xxxxxx')
begin= pd.Timestamp('2020-07-10', tz='CET')
#gets ts using eikon api
def get_eikon(name, freq, begin):
try:
df = ek.get_timeseries([name],
start_date= begin.strftime('%Y-%m-%d '),
interval=freq)
df= df[df['COUNT']!=-1]
except:
print('get_eikon: '+name+' could not be found')
df= pd.DataFrame()
return df.tz_localize('UTC').tz_convert('CET')
get_eikon('TFMBQM1', 'hour', begin)
This has been functioning smoothly for months now until a few days ago.. did something change from your side?
BR
Panos
@chavalit-jintamalit Thanks for your help, as per the client, that resolved the issue.
