How to fix >> Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API...

ChrisBaldock

... Proxy is running.

Related to my question above I read the answer to this similar question which directed to another similar question here. The answer to this again refers to a new question here, which then (would you believe it) provides a link to a fourth question for the solution here. This eventually leads to the original troubleshooting documentation that led me to search for answers here. Can anyone tell me how i can find out how to fix the error mentioned above when there appears to be no error with the API (after implementing all the solutions from the linked to questions).

[Deleted User]

Hi @ChrisBaldock ,

I'd advise updating your Eikon Desktop app (e.g.: to 4.0.55041) and the API (e.g.: to 1.1.8); this setup is the latest one, I tested it and it works. Do let me know if that resolves your issue.

[Deleted User]

Hi @ChrisBaldock ,

In order for the Eikon API to work, Eikon or Refinitiv Workspace itself needs to be running in the background; are you running the Eikon or Refinitiv Workspace desktop aplication when you get the 'Check if Eikon Desktop or Eikon API Proxy is running' error message?

ChrisBaldock

https://community.developers.refinitiv.com/discussion/comment/83011#Comment_83011

Yep - I'm running the Refinitiv Eikon Desktop app in the background when running the script. I'm using Anaconda but don't think that should be an issue.

[Deleted User]

https://community.developers.refinitiv.com/discussion/comment/83021#Comment_83021

Hi @ChrisBaldock ,

Is this specifically to do with the Python Eikon Data API? Or for another language?

ChrisBaldock

https://community.developers.refinitiv.com/discussion/comment/83011#Comment_83011

It's for python

[Deleted User]

https://community.developers.refinitiv.com/discussion/comment/83021#Comment_83021

Hi @ChrisBaldock ,

What version of Eikon desktop app and Eikon APIs are you using?

ChrisBaldock

https://community.developers.refinitiv.com/discussion/comment/83011#Comment_83011

Desktop version 4.0.54062

API Version 1.1.12

[Deleted User]

Hi @ChrisBaldock ,

I'd advise updating your Eikon Desktop app (e.g.: to 4.0.55041) and the API (e.g.: to 1.1.8); this setup is the latest one, I tested it and it works. Do let me know if that resolves your issue.

Alex Putkov.1

@ChrisBaldock

Were you able to resolve the problem or are you still experiencing it? If you still need help with this issue, would you mind sharing any updates since your last post on this thread? There's a number of potential root causes for the issue you experienced, but none are obvious. The only way to investigate the issue is to go through the troubleshooting steps.