Error code -1 | Port number was not identified.

Question

Question by akshmita · Sep 26, 2020 at 11:29 AM · eikon eikon-data-api workspace python workspace-data-api refinitiv-dataplatform-eikon error

Error code -1 | Port number was not identified.

@c.aydemir @jason.ramchandani

I am having a similar issue. I am getting this error while trying to access data

EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

I tried troubleshooting steps given at: https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

but everything seems ok, except for when I configure and check the logs, I get

[2020-09-26 01:25:07.567|1|api-svc|2|DEBUG] onStarted: 9000
[2020-09-26 01:25:07.578|1|api-svc|1|INFO] Listening to port=9000
[2020-09-26 01:25:07.595|1|data-api|1|INFO] API Proxy is available on port 9060. Start redirecting /api/* requests
[2020-09-26 01:25:07.607|1|api-svc|0|WARN] Error: messenger not found.

So it is listening to port 9000 as required but API proxy is on 9060.

My pthon version is 3.7.3 and eikon is 1.1.6 post 2. is there a compatibility issue?

0

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2020-09-27T08:29:18Z

REFINITIV

Best Answer

Answer by jason.ramchandani01 · Sep 27, 2020 at 08:29 AM

Hi @akshmita Please see the solution here - I hope this can help.

0 · Share

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 2 · 2020-09-27T10:09:38Z

REFINITIV

Answer by pierre.faurel · Sep 27, 2020 at 10:09 AM

Hi,

Could you check httpx version ?

0.15.x versions introduced a breaking change that cause failure in eikon.

A release 1.1.6.post3 was delivered to fix it.
(upgrade eikon with "pip install --upgrade eikon" command)

0 · Share

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 3 · 2020-09-28T00:54:01Z

Answer by akshmita · Sep 28, 2020 at 12:54 AM

thanks @jason.ramchandani and @pierre.faurel

I did a pip install eikon 1.1.2 and it worked. But I am not very sure if it is impacting the performance.

As I have an urgent research project requiring this now, I will continue with 1 1 2. Once over I will try the eikon 1.1.6 post 3....

thanks for the help

0 · Share

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Error code -1 | Port number was not identified.

3 Replies

Watch this question

Related Questions