I am having a similar issue. I am getting this error while trying to access data
EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.
I tried troubleshooting steps given at: https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv
but everything seems ok, except for when I configure and check the logs, I get
[2020-09-26 01:25:07.567|1|api-svc|2|DEBUG] onStarted: 9000
[2020-09-26 01:25:07.578|1|api-svc|1|INFO] Listening to port=9000
[2020-09-26 01:25:07.595|1|data-api|1|INFO] API Proxy is available on port 9060. Start redirecting /api/* requests
[2020-09-26 01:25:07.607|1|api-svc|0|WARN] Error: messenger not found.
So it is listening to port 9000 as required but API proxy is on 9060.
My pthon version is 3.7.3 and eikon is 1.1.6 post 2. is there a compatibility issue?