EIKON API PROXY NOT RUNNING

di.julia.mu
di.julia.mu Newcomer
in Eikon Data APIs

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Already checked that everything (Jupyter notebook, eikon) the latest version, Opened EIKON when running the code in notebook, eikon packege installed and running, just couldn't use ek.set_app_key('xxxxmy key here')

used a ps1 file found on this website to get the current results, no idea how to fix the problem


More details:

I've tried using this website for troubleshotting

https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

I used what's in this, in step 4 it's SUPPOSED to be like

image.png

image.png

While my file looks like

image.png

Still not a clue

also I used eikon.get_port_number()

and it outputs 9060

don't know if that helps



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  • di.julia.mu
    di.julia.mu Newcomer

    @pierre.faurel

    Hi! Thanks. Right now I'm able to set key and I will just list what I did here in case anybody wants to know.

    Just like what I mentioned in the question, the .portInUse file was not found. I manually created \AppData\Local\Thomson Reuters\Eikon API Proxy\.portInUse (a notepad text file) with 9000 as its content, but it's still not working.

    I used this website again

    https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

    and by looking at the s x s log file I found out that the actual port EIKON is using is port 9060.

    After that I'm able to set key.

    So I changed the text file from 9000 to 9060.

    http://localhost:9060/api/status gives me the following output. While I still have no idea that means, I'm finally able to use set_app_key()...

    {"statusCode":"ST_PROXY_READY","version":"2.6.0"}

    Thank god it's resolved.

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