Unable to pull up data using Excel API through IP of 159.220.1.19

Hi, We have had a request for pulling data from Eikon into Excel. Although the method to be used is Python. Is there a way for us to use the Python connection to pull the data required as it is meant to be faster? The user has found a way online via the IP of 159.220.1.19, but it is failing. Any thoughts? Many thanks, Vikas

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Accepted answers

zoya faberov

Hello @V-Kumar ,

Regrettably, we have not heard back from you, and for this reason, are unable to be of help.

I am closing this discussion thread for the lack of response.

-AHS

All comments

Gurpreet

@V-Kumar ,

You cannot connect to Refinitiv IPs directly. The Eikon data API in python and the Excel plugin work through Eikon desktop or Refinitiv Workspace applications only. Please ensure that you have Eikon running locally and start from this step by step Quickstart for getting started with Python.

V-Kumar

We have Wilson running yet we cannot connect…

V-Kumar

We have moved from a DACs system to eikon hosted…

Not 100% certain why this is an issue now when we can reach the system from our proxy.

can we do a remote session?

Gurpreet

Hi @V-Kumar,

Seems like you have an infrastructure issue rather then an API related one. Please raise a service ticket at my.refinitiv.com to get in touch with Eikon support team who will be able to advise you on the connectivity options.

V-Kumar

I have and they told me to reach out to you.

As I can reach the ip

Gurpreet

Is your Eikon desktop running and getting data?

zoya faberov

Hello @V-Kumar ,

Regrettably, we have not heard back from you, and for this reason, are unable to be of help.

I am closing this discussion thread for the lack of response.

-AHS

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