I am getting the following error when trying logging to Eikon desktop App:
REFINITIV EIKON
Desktop 4.0.56 (build 4.0.56018)
Error description:
Configuration Download Error
The application failed to download the product configuration.
Possible causes:
• you are not connected to the network
• the Refinitiv Platform is encountering problems
• the desktop configuration is incorrect
Please restore the network connection or contact your system administrator.
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Technical Information:
'CBootstrapImpl::LoadProviders'
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Hoow can I solve this, I have installed it more than twice. I have also check connectivity, but iti is impossible to connect.
