platform.ldp connection does not retrieve data (desktop.workspace does)

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claudio_cirillo
claudio_cirillo Newcomer
edited July 9 in Refinitiv Data Platform Libraries

Hello, I have correctly set up a configuration file and got started to lseg-data (I used to have my apps on eikon python library).

I am trying to fetch sample data for apple bid and ask price. When I do it with my workspace application open and use the desktop.workspace session (default) it works and returns data. When I do it with platform.ldp (does it matter if the workspace application is open?) it returns a null dataframe (no errors or warning).

Can you help me to understand why is that?

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Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    edited July 9 Answer ✓

    The error indicates that the account doesn't have permission to access AAPL.O.

    [{"ID": 5, "Type": "Status", "Key": {"Service": "ELEKTRON_DD", "Name": "AAPL.O"}, "State": {"Stream": "Closed", "Data": "Suspect", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(74)"}}]

    You may try a delayed RIC (/AAPL.O).

    df = ld.get_data(
    
universe=['/AAPL.O'],
    
fields=['BID', 'ASK']
    
)

Answers

  • Gurpreet
    Gurpreet admin

    Hello @claudio_cirillo

    Do you have LDP credentials? LSEG Data Platform is a separate product and is not connected to Workspace. In addition, your account would need access to streaming prices within LDP to get the real time data for an instrument.

    I recommend to reach out to your LSEG account manager to check/get these additional products.

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @claudio_cirillo

    Typically, it could be a permission issue.

    You can enable the debug log in the LSEG Data Library for Python to verify what the problem is.

    config = ld.get_config()
    
config.set_param("logs.transports.file.enabled", True)
    
config.set_param("logs.transports.file.name", "lseg-data-lib.log")
    
config.set_param("logs.level", "debug")

    Run the above code before opening a session. The lseg-data-lib.log file will be created in the current directory.

    Please remove the private information from the log file and then share it.

    We can check from the log file if it is a permission issue.

  • claudio_cirillo
    claudio_cirillo Newcomer

    Thank you so much, these are the log.

    The code i was running is

    20250709-0905-21528-lseg-data-lib.log

    ld.open_session(name = 'platform.ldp')

    df = ld.get_data(
    universe=['AAPL.O'],
    fields=['BID', 'ASK']
    )

    ld.close_session()

    I have removed user id password and client id.

  • claudio_cirillo
    claudio_cirillo Newcomer

    It worked, thank you very much for your help

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