401 Unauthorized on Unarchive a Case

When I am attempting to unarchive a case, I am receiving an Unauthorized error message on the response. I am able to make other API calls immediately before this, so it doesn't appear to be an issue with my header generation. Is there perhaps a product entitlement that needs to be activated for this account? The user ID in question is 5jb76of7766i1ivd6qiergcb6, and this for our pilot environment, JONES LANG LASALLE AMERICAS, INC - API (Pilot)

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judith.pillado01

Hi @m_kalgren,

Thank you for reaching out! I have looked into your account and can see that you have all the permissions available for a user. Are you still facing the same error? If so, could you please share your request body so that I can try and replicate the issue?

Best,

Judith

m_kalgren

https://community.developers.refinitiv.com/discussion/comment/127794#Comment_127794

Yes, I am still facing this issue. It seemed to be resolved but now I receive a 404 I can't provide a request body as the API documentation does not indicate a request body is required. Here are the parameters I used:
"Date=Tue, 09 Sep 2025 12:07:53 GMT"
"Authorization=Signature keyId=""1168a883-eefc-45e1-94ff-2188d40cd72b"",algorithm=""hmac-sha256"",headers=""(request-target) host date"",signature=""ThEsLdxNSHG0CRD+Vr6VI3p3Y1mJBcwEyOKBqv8mWM8="""
Host=api-worldcheck.refinitiv.com

URI: https://api-worldcheck.refinitiv.com/v2/cases/5jb8crt8nk1j1jzfmiogdbx55/archive

m_kalgren

As a quick correction, it looks like this is working properly now - it was a code issue caused due to retrying the response. I am able to unarchive now. Thank you for looking into this.

judith.pillado01

Hello @m_kalgren,

Thank you for the update! Glad everything is working now. If you have any future concerns, please let me know.

Best regards,

Judith

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