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elena.pakhmurskaia avatar image
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Why API doesnt connect to Eikon Desktop(APIProxy)

Hi!

I am getting an error when trying to connect to Eikon. Found this article and tried to troubleshoot by was unable to go through this step -

3. Verify that Eikon Desktop is running properly and APIPROXY service is enabled

https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

How to resolve this issue?

Many thanks!


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Jirapongse avatar image   Jirapongse

@elena.pakhmurskaia

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in answering your question?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

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Thanks,


AHS

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raksina.samasiri avatar image
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Hi @elena.pakhmurskaia ,

Please could you say what version of Eikon, the Eikon library (see code below), and what version of Python you are using?

import eikon as ek
ek.__version__

We recently noticed a breaking change on one of the eikon library dependencies httpx - which we are recommending clients downgrade to 0.14.2 as a workaround (pip install httpx==0.14.2) until we can get a new fix released.

I hope this can help.

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elena.pakhmurskaia avatar image elena.pakhmurskaia

@raksina.samasiri, thanks for suggestion. I have ver 1.1.16., which u think is the latest. downgraded but getting this error. would it work?

many thanks!

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raksina.samasiri avatar image raksina.samasiri elena.pakhmurskaia

Hi @elena.pakhmurskaia ,

Sorry for the confusion, I've tried with the same version of the eikon python library as yours with httpx version 0.23.3 and it works

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Package            Version
------------------ ---------
anyio              3.6.2
eikon              1.1.16
httpcore           0.16.3
httpx              0.23.3
numpy              1.24.1
pandas             1.5.2
pip                22.3.1

Could you please,

  • Provide the below for further investigation, I'm going to try to replicate an issue
    • eikon desktop version used
    • python version
    • python libraries version in the environment you used (with command pip list)
  • And have you tried steps 6, 7 mentioned in Eikon Data API(Python) Troubleshooting | Refinitiv and if so, how's the result?
    • 6. Open http://localhost:9000/ping?all on a web browser.
      And make sure that you can locate {"path":"/api"}.
    • 7. Open http://localhost:9060/api/status on a web browser.
      And make sure that you can locate "ST_PROXY_READY".
      This is a confirmation that the APIPROXY is running properly and ready for a connection from Eikon Data APIs.
1673615076818.png (10.9 KiB)

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