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MP72 avatar image
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API Connection to Refinitiv

Anyone know what maybe causing the following error -- have cleared cache.

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#technologyconnection-error
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Jirapongse avatar image   Jirapongse

@MP72

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in answering your question?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

aramyan.h avatar image   aramyan.h

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thanks,

AHS

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Jirapongse avatar image
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@MP72

Thanks for reaching out to us.

First, you can refer to the Eikon Data API(Python) Troubleshooting article to make sure that the Eikon API Proxy is running properly on the machine.

Then, upgrade Eikon Data API to the latest version (1.1.16).

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