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duncan_kerr avatar image
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ADH log message "Item has been deleted" - not in ADH manual. What does it indicate?

Hi - Im trying to understand the root cause of a series of Java EMA TREP subscriptions which failed when the US market opened on 26/4/23. The subscription failures generated client side status:

statusMsg=Request timeout


and at the same time ADH log error:

<rmds.1.adh.1.sourceThread.serviceGenerator.bpod_route.route.BPOD: Info: Wed Apr 26  14:36:24 2023>
Request to source application for item HMST.US MARKET_PRICE with request ID 231975 has timed out. Item has been deleted
<END>

Can you help please? There were no other messages in the ADH log.

Ive checked in adh3_5/Refinitiv_Real_Time_Distribution_System_ADH_Install_352.pdf - no luck.

Symbols affected were :

ASX.US
BHC.US
CRM.US
DHR.US
EOG.US
GPRO.US
HGV.US
HMST.US
IRM.US
OHI.US
ONB.US
PDD.US
PHM.US
PINS.US
RNR.US
TCMD.US
TEAM.US
TMHC.US
TTC.US
XLI.US
XLP.US
XTL.US
trep#technologyema-api#productADH
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raksina.samasiri avatar image   raksina.samasiri

Hi @duncan_kerr ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text on the left side of the appropriate reply? This will guide all community members who have a similar question.

Thanks,

AHS

raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

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Jirapongse avatar image
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@duncan_kerr

Thanks for reaching out to us.

The request timeout value in the EMA API can be changed by using the RequestTimeout configuration in the Consumer parameter.

1682673150795.png

The log from ADH indicates that ADH didn't receive any response from the source application (BPOD). You may need to check what happened on BPOD at that time.

I hope that this information is of help.


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