@JeanFrancois.Courtin

Thank you for reaching out to us.

First, we need to verify that the Eikon Proxy API is running properly.

You can refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article to verify if the Eikon Proxy API is running properly.

You can also use a web browser to access the following URL:

• http://127.0.0.1:9060/api/status
• http://127.0.0.1:9001/ping?all

With the second URL, you may try different TCP ports, such as 9000, 9002, and so on. You can use the following Powershell command to check the http://127.0.0.1:9060/api/handshake endpoint.

(Invoke-WebRequest -Method POST -Body (@{"AppKey"="<app key>";"AppScope"="trapi";"ApiVersion"="1";"LibraryName"="RDP Python Library";"LibraryVersion"="1.1.7"}|ConvertTo-Json) -Uri http://127.0.0.1:9060/api/handshake -ContentType application/json)

Please change the <app key> to your application key.

If the Eikon Proxy API is running properly, we need to verify the Python environment by using the following commands.

1. python --version
2. pip list

@Jirapongse

Eikon API is running properly after checking all troubleshooting checklist items with Eikonhelpdesk.

python version is 3.8.8

conda list of environment used :

# Name Version Build Channel

_ipyw_jlab_nb_ext_conf 0.1.0 py38_0

alabaster 0.7.12 pyhd3eb1b0_0

anaconda-client 1.7.2 py38_0

anaconda-project 0.9.1 pyhd3eb1b0_1

anyio 2.2.0 py38haa95532_2

appdirs 1.4.4 py_0

argh 0.26.2 py38_0

argon2-cffi 20.1.0 py38h2bbff1b_1

asn1crypto 1.4.0 py_0

astroid 2.5 py38haa95532_1

astropy 4.2.1 py38h2bbff1b_1

async_generator 1.10 pyhd3eb1b0_0

atomicwrites 1.4.0 py_0

attrs 20.3.0 pyhd3eb1b0_0

autopep8 1.5.6 pyhd3eb1b0_0

babel 2.9.0 pyhd3eb1b0_0

backcall 0.2.0 pyhd3eb1b0_0

backports 1.0 pyhd3eb1b0_2

backports.functools_lru_cache 1.6.4 pyhd3eb1b0_0

backports.shutil_get_terminal_size 1.0.0 pyhd3eb1b0_3

backports.tempfile 1.0 pyhd3eb1b0_1

backports.weakref 1.0.post1 py_1

bcrypt 3.2.0 py38he774522_0

beautifulsoup4 4.9.3 pyha847dfd_0

bitarray 1.9.2 py38h2bbff1b_1

bkcharts 0.2 py38_0

black 19.10b0 py_0

blas 1.0 mkl

bleach 3.3.0 pyhd3eb1b0_0

blosc 1.21.0 h19a0ad4_0

bokeh 2.3.2 py38haa95532_0

boto 2.49.0 py38_0

bottleneck 1.3.2 py38h2a96729_1

brotli 1.0.9 ha925a31_2

brotlipy 0.7.0 py38h2bbff1b_1003

bzip2 1.0.8 he774522_0

ca-certificates 2023.7.22 h56e8100_0 conda-forge

camelot-py 0.9.0 pyhd8ed1ab_0 conda-forge

certifi 2023.7.22 py38haa95532_0

cffi 1.14.5 py38hcd4344a_0

chardet 4.0.0 py38haa95532_1003

charls 2.2.0 h6c2663c_0

charset-normalizer 3.2.0 pyhd8ed1ab_0 conda-forge

click 7.1.2 pyhd3eb1b0_0

cloudpickle 1.6.0 py_0

clyent 1.2.2 py38_1

colorama 0.4.4 pyhd3eb1b0_0

comtypes 1.1.9 py38haa95532_1002

conda-content-trust 0.1.1 pyhd3eb1b0_0

conda-package-handling 1.7.3 py38h8cc25b3_1

conda-repo-cli 1.0.4 pyhd3eb1b0_0

conda-verify 3.4.2 py_1

contextlib2 0.6.0.post1 py_0

cryptography 3.4.7 py38h71e12ea_0

curl 7.71.1 h2a8f88b_1

cycler 0.10.0 py38_0

cython 0.29.23 py38hd77b12b_0

cytoolz 0.11.0 py38he774522_0

dask 2021.4.0 pyhd3eb1b0_0

dask-core 2021.4.0 pyhd3eb1b0_0

decorator 5.0.6 pyhd3eb1b0_0

defusedxml 0.7.1 pyhd3eb1b0_0

deprecation 2.1.0 pyh9f0ad1d_0 conda-forge

diff-match-patch 20200713 py_0

distributed 2021.4.0 py38haa95532_0

docutils 0.17 py38haa95532_1

eikon 1.1.16 pyhd8ed1ab_0 conda-forge

entrypoints 0.3 py38_0

et_xmlfile 1.0.1 py_1001

fastcache 1.1.0 py38he774522_0

filelock 3.0.12 pyhd3eb1b0_1

flake8 3.9.0 pyhd3eb1b0_0

flask 1.1.2 pyhd3eb1b0_0

fpdf 1.7.2 pyhd8ed1ab_0 conda-forge

freetype 2.10.4 hd328e21_0

fsspec 0.9.0 pyhd3eb1b0_0

future 0.18.2 py38_1

get_terminal_size 1.0.0 h38e98db_0

gevent 21.1.2 py38h2bbff1b_1

ghostscript 9.54.0 h0e60522_2 conda-forge

giflib 5.2.1 h62dcd97_0

glob2 0.7 pyhd3eb1b0_0

greenlet 1.0.0 py38hd77b12b_2

h11 0.12.0 pyhd8ed1ab_0 conda-forge

h2 3.2.0 py38h32f6830_1 conda-forge

h5py 2.10.0 py38h5e291fa_0

hdf5 1.10.4 h7ebc959_0

heapdict 1.0.1 py_0

hpack 3.0.0 py_0 conda-forge

html5lib 1.1 py_0

httpcore 0.13.4 pyhd8ed1ab_0 conda-forge

httpx 0.20.0 py38haa244fe_1 conda-forge

hyperframe 5.2.0 py_0 conda-forge

icc_rt 2019.0.0 h0cc432a_1

icu 58.2 ha925a31_3

idna 2.10 pyhd3eb1b0_0

imagecodecs 2021.3.31 py38h5da4933_0

imageio 2.9.0 pyhd3eb1b0_0

imagesize 1.2.0 pyhd3eb1b0_0

importlib-metadata 3.10.0 py38haa95532_0

importlib_metadata 3.10.0 hd3eb1b0_0

iniconfig 1.1.1 pyhd3eb1b0_0

intel-openmp 2021.2.0 haa95532_616

intervaltree 3.1.0 py_0

ipykernel 5.3.4 py38h5ca1d4c_0

ipython 7.22.0 py38hd4e2768_0

ipython_genutils 0.2.0 pyhd3eb1b0_1

ipywidgets 7.6.3 pyhd3eb1b0_1

isort 5.8.0 pyhd3eb1b0_0

itsdangerous 1.1.0 pyhd3eb1b0_0

jdcal 1.4.1 py_0

jedi 0.17.2 py38haa95532_1

jinja2 2.11.3 pyhd3eb1b0_0

joblib 1.0.1 pyhd3eb1b0_0

jpeg 9b hb83a4c4_2

json5 0.9.5 py_0

jsonschema 3.2.0 py_2

jupyter 1.0.0 py38_7

jupyter-packaging 0.7.12 pyhd3eb1b0_0

jupyter_client 6.1.12 pyhd3eb1b0_0

jupyter_console 6.4.0 pyhd3eb1b0_0

jupyter_core 4.7.1 py38haa95532_0

jupyter_server 1.4.1 py38haa95532_0

jupyterlab 3.0.14 pyhd3eb1b0_1

jupyterlab_pygments 0.1.2 py_0

jupyterlab_server 2.4.0 pyhd3eb1b0_0

jupyterlab_widgets 1.0.0 pyhd3eb1b0_1

keyring 22.3.0 py38haa95532_0

kiwisolver 1.3.1 py38hd77b12b_0

krb5 1.18.2 hc04afaa_0

lazy-object-proxy 1.6.0 py38h2bbff1b_0

lcms2 2.12 h83e58a3_0

lerc 2.2.1 hd77b12b_0

libaec 1.0.4 h33f27b4_1

libarchive 3.4.2 h5e25573_0

libcurl 7.71.1 h2a8f88b_1

libdeflate 1.7 h2bbff1b_5

libiconv 1.15 h1df5818_7

liblief 0.10.1 ha925a31_0

libopencv 4.0.1 hbb9e17c_0

libpng 1.6.37 h2a8f88b_0

libsodium 1.0.18 h62dcd97_0

libspatialindex 1.9.3 h6c2663c_0

libssh2 1.9.0 h7a1dbc1_1

libtiff 4.2.0 hd0e1b90_0

libxml2 2.9.10 hb89e7f3_3

libxslt 1.1.34 he774522_0

libzopfli 1.0.3 ha925a31_0

llvmlite 0.36.0 py38h34b8924_4

locket 0.2.1 py38haa95532_1

lxml 4.6.3 py38h9b66d53_0

lz4-c 1.9.3 h2bbff1b_0

lzo 2.10 he774522_2

m2w64-gcc-libgfortran 5.3.0 6

m2w64-gcc-libs 5.3.0 7

m2w64-gcc-libs-core 5.3.0 7

m2w64-gmp 6.1.0 2

m2w64-libwinpthread-git 5.0.0.4634.697f757 2

markupsafe 1.1.1 py38he774522_0

matplotlib 3.3.4 py38haa95532_0

matplotlib-base 3.3.4 py38h49ac443_0

mccabe 0.6.1 py38_1

menuinst 1.4.16 py38he774522_1

mistune 0.8.4 py38he774522_1000

mkl 2021.2.0 haa95532_296

mkl-service 2.3.0 py38h2bbff1b_1

mkl_fft 1.3.0 py38h277e83a_2

mkl_random 1.2.1 py38hf11a4ad_2

mock 4.0.3 pyhd3eb1b0_0

more-itertools 8.7.0 pyhd3eb1b0_0

mpmath 1.2.1 py38haa95532_0

msgpack-python 1.0.2 py38h59b6b97_1

msys2-conda-epoch 20160418 1

multipledispatch 0.6.0 py38_0

mypy_extensions 0.4.3 py38_0

navigator-updater 0.2.1 py38_0

nbclassic 0.2.6 pyhd3eb1b0_0

nbclient 0.5.3 pyhd3eb1b0_0

nbconvert 6.0.7 py38_0

nbformat 5.1.3 pyhd3eb1b0_0

nest-asyncio 1.5.1 pyhd3eb1b0_0

networkx 2.5 py_0

nltk 3.6.1 pyhd3eb1b0_0

nose 1.3.7 pyhd3eb1b0_1006

notebook 6.3.0 py38haa95532_0

numba 0.53.1 py38hf11a4ad_0

numexpr 2.7.3 py38hb80d3ca_1

numpy 1.20.1 py38h34a8a5c_0

numpy-base 1.20.1 py38haf7ebc8_0

numpydoc 1.1.0 pyhd3eb1b0_1

olefile 0.46 py_0

opencv 4.0.1 py38h2a7c758_0

openjpeg 2.3.0 h5ec785f_1

openpyxl 3.0.7 pyhd3eb1b0_0

openssl 1.1.1u h2bbff1b_0

packaging 20.9 pyhd3eb1b0_0

pandas 1.2.4 py38hd77b12b_0

pandoc 2.12 haa95532_0

pandocfilters 1.4.3 py38haa95532_1

paramiko 2.7.2 py_0

parso 0.7.0 py_0

partd 1.2.0 pyhd3eb1b0_0

path 15.1.2 py38haa95532_0

path.py 12.5.0 0

pathlib2 2.3.5 py38haa95532_2

pathspec 0.7.0 py_0

patsy 0.5.1 py38_0

pdfminer.six 20220524 pyhd8ed1ab_0 conda-forge

pep8 1.7.1 py38_0

pexpect 4.8.0 pyhd3eb1b0_3

pickleshare 0.7.5 pyhd3eb1b0_1003

pillow 8.2.0 py38h4fa10fc_0

pip 21.0.1 py38haa95532_0

pkginfo 1.7.0 py38haa95532_0

plotly 5.1.0 py_0 plotly

pluggy 0.13.1 py38haa95532_0

ply 3.11 py38_0

prometheus_client 0.10.1 pyhd3eb1b0_0

prompt-toolkit 3.0.17 pyh06a4308_0

prompt_toolkit 3.0.17 hd3eb1b0_0

psutil 5.8.0 py38h2bbff1b_1

ptyprocess 0.7.0 pyhd3eb1b0_2

py 1.10.0 pyhd3eb1b0_0

py-lief 0.10.1 py38ha925a31_0

py-opencv 4.0.1 py38he44ac1e_0

pycodestyle 2.6.0 pyhd3eb1b0_0

pycosat 0.6.3 py38h2bbff1b_0

pycparser 2.20 py_2

pycryptodome 3.15.0 py38h294d835_0 conda-forge

pycurl 7.43.0.6 py38h7a1dbc1_0

pydocstyle 6.0.0 pyhd3eb1b0_0

pyerfa 1.7.3 py38h2bbff1b_0

pyflakes 2.2.0 pyhd3eb1b0_0

pygments 2.8.1 pyhd3eb1b0_0

pylint 2.7.4 py38haa95532_1

pyls-black 0.4.6 hd3eb1b0_0

pyls-spyder 0.3.2 pyhd3eb1b0_0

pynacl 1.4.0 py38h62dcd97_1

pyodbc 4.0.30 py38ha925a31_0

pyopenssl 20.0.1 pyhd3eb1b0_1

pyparsing 2.4.7 pyhd3eb1b0_0

pypdf2 2.11.1 pyhd8ed1ab_0 conda-forge

pyqt 5.9.2 py38ha925a31_4

pyreadline 2.1 py38_1

pyrsistent 0.17.3 py38he774522_0

pysocks 1.7.1 py38haa95532_0

pytables 3.6.1 py38ha5be198_0

pytest 6.2.3 py38haa95532_2

python 3.8.8 hdbf39b2_5

python-dateutil 2.8.1 pyhd3eb1b0_0

python-jsonrpc-server 0.4.0 py_0

python-language-server 0.36.2 pyhd3eb1b0_0

python-libarchive-c 2.9 pyhd3eb1b0_1

python_abi 3.8 2_cp38 conda-forge

pytz 2021.1 pyhd3eb1b0_0

pywavelets 1.1.1 py38he774522_2

pywin32 227 py38he774522_1

pywin32-ctypes 0.2.0 py38_1000

pywinpty 0.5.7 py38_0

pyyaml 5.4.1 py38h2bbff1b_1

pyzmq 20.0.0 py38hd77b12b_1

qdarkstyle 2.8.1 py_0

qt 5.9.7 vc14h73c81de_0

qtawesome 1.0.2 pyhd3eb1b0_0

qtconsole 5.0.3 pyhd3eb1b0_0

qtpy 1.9.0 py_0

regex 2021.4.4 py38h2bbff1b_0

requests 2.25.1 pyhd3eb1b0_0

rfc3986 1.5.0 pyhd8ed1ab_0 conda-forge

rope 0.18.0 py_0

rtree 0.9.7 py38h2eaa2aa_1

ruamel_yaml 0.15.100 py38h2bbff1b_0

scikit-image 0.18.1 py38hf11a4ad_0

scikit-learn 0.24.1 py38hf11a4ad_0

scipy 1.6.2 py38h66253e8_1

seaborn 0.11.1 pyhd3eb1b0_0

send2trash 1.5.0 pyhd3eb1b0_1

setuptools 52.0.0 py38haa95532_0

simplegeneric 0.8.1 py38_2

singledispatch 3.6.1 pyhd3eb1b0_1001

sip 4.19.13 py38ha925a31_0

six 1.15.0 py38haa95532_0

snappy 1.1.8 h33f27b4_0

sniffio 1.2.0 py38haa95532_1

snowballstemmer 2.1.0 pyhd3eb1b0_0

sortedcollections 2.1.0 pyhd3eb1b0_0

sortedcontainers 2.3.0 pyhd3eb1b0_0

soupsieve 2.2.1 pyhd3eb1b0_0

sphinx 4.0.1 pyhd3eb1b0_0

sphinxcontrib 1.0 py38_1

sphinxcontrib-applehelp 1.0.2 pyhd3eb1b0_0

sphinxcontrib-devhelp 1.0.2 pyhd3eb1b0_0

sphinxcontrib-htmlhelp 1.0.3 pyhd3eb1b0_0

sphinxcontrib-jsmath 1.0.1 pyhd3eb1b0_0

sphinxcontrib-qthelp 1.0.3 pyhd3eb1b0_0

sphinxcontrib-serializinghtml 1.1.4 pyhd3eb1b0_0

sphinxcontrib-websupport 1.2.4 py_0

spyder 4.2.5 py38haa95532_0

spyder-kernels 1.10.2 py38haa95532_0

sqlalchemy 1.4.7 py38h2bbff1b_0

sqlite 3.35.4 h2bbff1b_0

statsmodels 0.12.2 py38h2bbff1b_0

sympy 1.8 py38haa95532_0

tbb 2020.3 h74a9793_0

tblib 1.7.0 py_0

tenacity 8.2.2 py38haa95532_0

terminado 0.9.4 py38haa95532_0

testpath 0.4.4 pyhd3eb1b0_0

textdistance 4.2.1 pyhd3eb1b0_0

threadpoolctl 2.1.0 pyh5ca1d4c_0

three-merge 0.1.1 pyhd3eb1b0_0

tifffile 2021.4.8 pyhd3eb1b0_2

tk 8.6.10 he774522_0

toml 0.10.2 pyhd3eb1b0_0

toolz 0.11.1 pyhd3eb1b0_0

tornado 6.1 py38h2bbff1b_0

tqdm 4.59.0 pyhd3eb1b0_1

traitlets 5.0.5 pyhd3eb1b0_0

typed-ast 1.4.2 py38h2bbff1b_1

typing_extensions 3.7.4.3 pyha847dfd_0

ujson 4.0.2 py38hd77b12b_0

unicodecsv 0.14.1 py38_0

urllib3 1.26.4 pyhd3eb1b0_0

vc 14.2 h21ff451_1

vs2015_runtime 14.27.29016 h5e58377_2

watchdog 1.0.2 py38haa95532_1

wcwidth 0.2.5 py_0

webencodings 0.5.1 py38_1

websocket-client 1.6.1 pyhd8ed1ab_0 conda-forge

werkzeug 1.0.1 pyhd3eb1b0_0

wheel 0.36.2 pyhd3eb1b0_0

widgetsnbextension 3.5.1 py38_0

win_inet_pton 1.1.0 py38haa95532_0

win_unicode_console 0.5 py38_0

wincertstore 0.2 py38_0

winpty 0.4.3 4

wrapt 1.12.1 py38he774522_1

xlrd 2.0.1 pyhd3eb1b0_0

xlsxwriter 1.3.8 pyhd3eb1b0_0

xlwings 0.23.0 py38haa95532_0

xlwt 1.3.0 py38_0

xmltodict 0.12.0 py_0

xz 5.2.5 h62dcd97_0

yaml 0.2.5 he774522_0

yapf 0.31.0 pyhd3eb1b0_0

zeromq 4.3.3 ha925a31_3

zfp 0.5.5 hd77b12b_6

zict 2.0.0 pyhd3eb1b0_0

zipp 3.4.1 pyhd3eb1b0_0

zlib 1.2.11 h62dcd97_4

zope 1.0 py38_1

zope.event 4.5.0 py38_0

zope.interface 5.3.0 py38h2bbff1b_0

zstd 1.4.5 h04227a9_0

@JeanFrancois.Courtin

Please also share the result from the web browser and powershell command.

You can also use a web browser to access the following URL:

• http://127.0.0.1:9060/api/status
• http://127.0.0.1:9001/ping?all

With the second URL, you may try different TCP ports, such as 9000, 9002, and so on.You can use the following Powershell command to check the http://127.0.0.1:9060/api/handshake endpoint.

(Invoke-WebRequest -Method POST -Body (@{"AppKey"="<app key>";"AppScope"="trapi";"ApiVersion"="1";"LibraryName"="RDP Python Library";"LibraryVersion"="1.1.7"}|ConvertTo-Json) -Uri http://127.0.0.1:9060/api/handshake -ContentType application/json)

@Jirapongse

Please see attached.

@Jirapongse

Please see attached.

@JeanFrancois.Courtin

The connection looks okay. It may relate to the Python enviornment.

Can you create a new Python virtual enviornment and then install the Eikon Data API on the new environment?

The followings are the dependencies for Eikon Data API 1.1.17.

    install_requires=[
        "httpx>=0.18.0",
        "nest_asyncio>=1.5.1",
        "datetime",
        "pandas>=1.0.0",
        "numpy>=1.11.0",
        "appdirs>=1.4.3",
        "python-dateutil",
        "websocket-client>=0.54.0,!=1.0.0",
        "deprecation",
        # requests-async requirements
        "certifi",
        "chardet==3.*",
        "h2==4.*",
        "idna==2.*",
        "rfc3986==1.*",
        "requests==2.*",
    ],

According to the provided 'pip list', you are using chardet 4.0.0.