question

Upvotes
Accepted
johnryan.angeles avatar image
1 ●0 ●0 ●0

How to activate software using ADH on RTC.

Actually we are working with ING to activate some software using the ADH on RTC, but when we try to use it, we received the message


<clrv0000255104.ic.ing.net.1.rtc.sourceSSLDistribution.sslDispatcher.ripcSession.30: Info: Fri Oct 20 18:15:19 2023>

Unable to start server. Received new service entry with serviceId 0 that does not contain a 'ServiceState'.

<END>


When we look on this refinitive service we saw this one was down, then we were testing with one of your internal tools testserver


“./testserver -S SOPHIS -pb 100 -f sample_performance_12.xml -c -N 14002”


Source: SOPHIS and port 14002


And we saw this one start the SOPHIS Service, unfortunately we don’t have the code of this tools to check with our code to compare.

If we connect afterward to this service like this one is up this is working perfectly.

Can we receive the code of this internal tools, specially the connection to RTC and the part you start the internal service to be able to connect. Like we have only ADS and ADH and all our services are always up, is difficult to reproduce in our environment, like ING is using RTC and some services are not always up


1701078198629.png


elektron#technologyema-api#product
1701078198629.png (295.2 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raksina.samasiri avatar image   raksina.samasiri

Hi @johnryan.angeles ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

aramyan.h avatar image   aramyan.h

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thank you,

AHS

1 Answer

· Write an Answer
Upvotes
Accepted
Jirapongse avatar image
79.2k ●251 ●52 ●74

@johnryan.angeles

Thank you for reaching out to us.

According to the code, it is a non-interactive provider.

The non-interactive provider establishes a connection to ADH, ADS POP, or RTC and publishes the service information. The default TCP port for the non-interactive provider is 14003.


1701147679383.png

You may need to contact the RTC support team for the meaning of this message.

<clrv0000255104.ic.ing.net.1.rtc.sourceSSLDistribution.sslDispatcher.ripcSession.30: Info: Fri Oct 20 18:15:19 2023>
Unable to start server. Received new service entry with serviceId 0 that does not contain a 'ServiceState'.
<END>

According to the error message, the non-interactive provider may not publish the "ServiceState" property in the source directory.

In EMA, the service information can be set in the EMA configuration file (EmaConfig.xml).

... 
               <StateFilter>
                    <ServiceState value="1"/>
                    <AcceptingRequests value="1"/>
                </StateFilter>
...

The client may enable XML tracing in the EMA configuation file to verify the outgoing messages. 

...            
           <XmlTraceToStdout value="1"/>
        </NiProvider>
...

However, if the client has a RDC (Refinitiv Developer Connect) contact, the client can submit this issue to the API support team directly via Contact Premium Support to verify what the problem is.


1701147679383.png (76.7 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.