Hi, we got RW user/client getting this error in her Jupyter Notebook, (Her Codebook is working though.)
She is using Refinitiv Workspace.
RD version is 1.5.1
Python version is 3.9.13
She provided the logs below: (RDP Library logs)
[2024-02-02T17:43:47.781761+08:00] - [DEBUG] - [rd] - [39140] | MainThread RD version is 1.5.1; Python version is 3.9.13 (main, Aug 25 2022, 23:51:50) [MSC v.1916 64 bit (AMD64)] [2024-02-02T17:43:47.784762+08:00] - [DEBUG] - [rd] - [39140] | MainThread Installed packages (396): aiobotocore==2.4.2,aiohttp==3.8.4,aioitertools==0.11.0,aiosignal==1.3.1,alabaster==0.7.12,anaconda-client==1.11.0,anaconda-navigator==2.3.1,anaconda-project==0.11.1,anyio==3.5.0,appdirs==1.4.4,argon2-cffi-bindings==21.2.0,argon2-cffi==21.3.0,arrow==1.2.2,astroid==2.11.7,astropy==5.1,async-timeout==4.0.2,atomicwrites==1.4.0,attrs==21.4.0,automat==20.2.0,autopep8==1.6.0,babel==2.9.1,backcall==0.2.0,backports.functools-lru-cache==1.6.4,backports.tempfile==1.0,backports.weakref==1.0.post1,bcrypt==3.2.0,beautifulsoup4==4.11.1,binaryornot==0.4.4,bitarray==2.5.1,bkcharts==0.2,black==22.6.0,bleach==4.1.0,blpapi==3.20.1,bokeh==2.4.3,boto3==1.24.28,botocore==1.27.59,bottleneck==1.3.5,brotlipy==0.7.0,certifi==2022.9.14,cffi==1.15.1,chardet==3.0.4,charset-normalizer==2.0.4,click==8.0.4,cloudpickle==2.0.0,clyent==1.2.2,codetiming==1.4.0,colorama==0.4.5,colorcet==3.0.0,comtypes==1.1.10,conda-build==3.22.0,conda-content-trust==0.1.3,conda-pack==0.6.0,conda-package-handling==1.9.0,conda-repo-cli==1.0.20,conda-token==0.4.0,conda-verify==3.4.2,conda==22.9.0,constantly==15.1.0,contexttimer==0.3.3,cookiecutter==1.7.3,cryptography==37.0.1,cssselect==1.1.0,cycler==0.11.0,cython==0.29.32,cytoolz==0.11.0,daal4py==2021.6.0,dask==2022.7.0,datashader==0.14.1,datashape==0.5.4,datetime==5.4,debugpy==1.5.1,decorator==5.1.1,defusedxml==0.7.1,deprecation==2.1.0,diff-match-patch==20200713,dill==0.3.4,distributed==2022.7.0,docstring-parser==0.15,docutils==0.18.1,eikon==1.1.18,entrypoints==0.4,et-xmlfile==1.1.0,exceptiongroup==1.2.0,exchange-calendars==3.6.3,fastjsonschema==2.16.2,filelock==3.6.0,flake8==4.0.1,flask==1.1.2,fonttools==4.25.0,frozendict==2.3.8,frozenlist==1.3.3,fsspec==2022.11.0,future==0.18.2,gensim==4.1.2,glob2==0.7,googletrans==3.0.0,greenlet==1.1.1,h11==0.12.0,h2==4.1.0,h5py==3.7.0,heapdict==1.0.1,holoviews==1.15.0,hpack==4.0.0,hstspreload==2023.1.1,html5lib==1.1,httpcore==0.13.7,httpx==0.19.0,hvplot==0.8.0,hyperframe==6.0.1,hyperlink==21.0.0,idna==2.10,imagecodecs==2021.8.26,imageio==2.19.3,imagesize==1.4.1,importlib-metadata==4.11.3,incremental==21.3.0,inflection==0.5.1,iniconfig==1.1.1,intake==0.6.5,intervaltree==3.1.0,ipykernel==6.15.2,ipython-genutils==0.2.0,ipython==7.31.1,ipywidgets==7.6.5,isort==5.9.3,itemadapter==0.3.0,itemloaders==1.0.4,itsdangerous==2.0.1,janus==1.0.0,jdcal==1.4.1,jedi==0.18.1,jellyfish==0.9.0,jieba==0.42.1,jinja2-time==0.2.0,jinja2==3.1.2,jmespath==0.10.0,joblib==1.1.0,json-logging==1.2.11,json5==0.9.6,jsonschema==4.16.0,jupyter-client==7.3.4,jupyter-console==6.4.3,jupyter-contrib-core==0.4.2,jupyter-contrib-nbextensions==0.7.0,jupyter-core==4.11.1,jupyter-highlight-selected-word==0.2.0,jupyter-nbextensions-configurator==0.6.3,jupyter-server==1.18.1,jupyter==1.0.0,jupyterlab-pygments==0.1.2,jupyterlab-server==2.10.3,jupyterlab-widgets==1.0.0,jupyterlab==3.4.4,keyring==23.4.0,kiwisolver==1.4.2,korean-lunar-calendar==0.3.1,lazy-object-proxy==1.6.0,libarchive-c==2.9,libretranslatepy==2.1.1,lightgbm==4.2.0,llvmlite==0.38.0,locket==1.0.0,lxml==4.9.1,lz4==3.1.3,markdown==3.3.4,markupsafe==2.0.1,matplotlib-inline==0.1.6,matplotlib==3.5.2,mccabe==0.6.1,menuinst==1.4.19,methodtools==0.4.7,mistune==0.8.4,mkl-fft==1.3.1,mkl-random==1.2.2,mkl-service==2.4.0,mock==4.0.3,mplfinance==0.12.9b7,mpmath==1.2.1,msgpack==1.0.3,multidict==6.0.4,multipledispatch==0.6.0,multitasking==0.0.11,munkres==1.1.4,mypy-extensions==0.4.3,navigator-updater==0.3.0,nbclassic==0.3.5,nbclient==0.5.13,nbconvert==6.4.4,nbformat==5.5.0,nest-asyncio==1.5.5,networkx==2.8.4,nltk==3.7,nose==1.3.7,notebook==6.4.12,numba==0.55.1,numexpr==2.8.3,numpy==1.21.5,numpydoc==1.4.0,olefile==0.46,openpyxl==3.0.10,outcome==1.3.0.post0,packaging==21.3,pandas-datareader==0.10.0,pandas==1.5.3,pandocfilters==1.5.0,panel==0.13.1,param==1.12.0,paramiko==2.8.1,parsel==1.6.0,parso==0.8.3,partd==1.2.0,pathlib==1.0.1,pathspec==0.9.0,patsy==0.5.2,pause==0.3,pep8==1.7.1,pexpect==4.8.0,pickleshare==0.7.5,pillow==9.2.0,pip-system-certs==4.0,pip==22.2.2,pkginfo==1.8.2,platformdirs==2.5.2,plotly==5.9.0,pluggy==1.0.0,poyo==0.5.0,prometheus-client==0.14.1,prompt-toolkit==3.0.20,protego==0.1.16,psutil==5.9.0,ptyprocess==0.7.0,py==1.11.0,pyarrow==7.0.0,pyasn1-modules==0.2.8,pyasn1==0.4.8,pycodestyle==2.8.0,pycosat==0.6.3,pycparser==2.21,pyct==0.4.8,pycurl==7.45.1,pydantic==1.10.9,pydatastream==0.6.5,pydispatcher==2.0.5,pydocstyle==6.1.1,pyee==9.0.4,pyerfa==2.0.0,pyfinance==1.3.0,pyflakes==2.4.0,pygments==2.11.2,pyhamcrest==2.0.2,pyhumps==3.0.2,pyjwt==2.4.0,pylint==2.14.5,pyls-spyder==0.4.0,pyluach==2.2.0,pymysql==1.0.3,pynacl==1.5.0,pyodbc==4.0.34,pyopenssl==22.0.0,pyparsing==3.0.9,pyproj==3.6.1,pyrsistent==0.18.0,pyshp==2.3.1,pysocks==1.7.1,pytest==7.1.2,python-dateutil==2.8.2,python-lsp-black==1.0.0,python-lsp-jsonrpc==1.0.0,python-lsp-server==1.3.3,python-slugify==5.0.2,python-snappy==0.6.0,pytz==2023.3,pyviz-comms==2.0.2,pywavelets==1.3.0,pywin32-ctypes==0.2.0,pywin32==302,pywinpty==2.0.2,pyyaml==6.0,pyzmq==23.2.0,qd-client==6.8.7,qdarkstyle==3.0.2,qdc==4.0.1,qstylizer==0.1.10,qtawesome==1.0.3,qtconsole==5.2.2,qtpy==2.2.0,qube-utils==3.19.0,queuelib==1.5.0,qupynt==2.6.1,refinitiv-data==1.5.1,regex==2022.7.9,requests-file==1.5.1,requests==2.28.1,retry==0.9.2,rfc3986==1.5.0,rope==0.22.0,rtree==0.9.7,ruamel-yaml-conda==0.15.100,ruamel.yaml.clib==0.2.7,ruamel.yaml==0.17.32,s3fs==2022.11.0,s3transfer==0.6.0,scikit-image==0.19.2,scikit-learn-intelex==2021.20221004.171935,scikit-learn==1.0.2,scipy==1.9.1,scrapy==2.6.2,seaborn==0.11.2,selenium==4.15.2,send2trash==1.8.0,service-identity==18.1.0,setuptools==63.4.1,shapely==2.0.2,simplejson==3.19.1,sip==4.19.13,six==1.16.0,smart-open==5.2.1,sniffio==1.3.0,snowballstemmer==2.2.0,sortedcollections==2.1.0,sortedcontainers==2.4.0,soupsieve==2.3.1,sphinx==5.0.2,sphinxcontrib-applehelp==1.0.2,sphinxcontrib-devhelp==1.0.2,sphinxcontrib-htmlhelp==2.0.0,sphinxcontrib-jsmath==1.0.1,sphinxcontrib-qthelp==1.0.3,sphinxcontrib-serializinghtml==1.1.5,spyder-kernels==2.2.1,spyder==5.2.2,sqlalchemy==1.4.39,statsmodels==0.13.2,sympy==1.10.1,tables==3.6.1,tabulate==0.8.10,tbb==0.2,tblib==1.7.0,tenacity==8.0.1,terminado==0.13.1,testpath==0.6.0,text-unidecode==1.3,textdistance==4.2.1,threadpoolctl==2.2.0,three-merge==0.1.1,tifffile==2021.7.2,tinycss==0.4,tldextract==3.2.0,toml==0.10.2,tomli==2.0.1,tomlkit==0.11.1,toolz==0.11.2,tornado==6.1,tqdm==4.64.1,traitlets==5.1.1,translate==3.6.1,trio-websocket==0.11.1,trio==0.23.1,twisted-iocpsupport==1.0.2,twisted==22.2.0,typed-argument-parser==1.8.0,typing-extensions==4.7.1,typing-inspect==0.9.0,typing==3.7.4.3,ujson==5.4.0,unidecode==1.2.0,universal-pathlib==0.0.18,urllib3==1.26.11,w3lib==1.21.0,watchdog==2.1.6,wcwidth==0.2.5,webencodings==0.5.1,websocket-client==0.58.0,websockets==10.4,werkzeug==2.0.3,wheel==0.37.1,widgetsnbextension==3.5.2,win-inet-pton==1.1.0,win-unicode-console==0.5,wincertstore==0.2,wirerope==0.4.7,wrapt==1.14.1,wsproto==1.2.0,xarray==0.20.1,xbbg==0.7.7,xgboost==2.0.0,xlrd==2.0.1,xlsxwriter==3.0.3,xlwings==0.27.15,xmltodict==0.13.0,yapf==0.31.0,yarl==1.9.2,yfinance==0.2.22,zict==2.1.0,zipp==3.8.0,zope.interface==5.4.0 [2024-02-02T17:43:47.790769+08:00] - [DEBUG] - [rd] - [39140] | MainThread Read configs: M:\code\refinitiv-data.config.json, C:\Users\cli\refinitiv-data.config.json [2024-02-02T17:43:47.798762+08:00] - [DEBUG] - [session] - [39140] | MainThread Creating session "sessions.desktop.workspace.0" based on session.desktop.Definition("desktop.workspace") [2024-02-02T17:43:47.805765+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread DesktopSession created with following parameters: app_key="DEFAULT_WORKSPACE_APP_KEY", name="workspace" base_url=http://localhost:9000 platform_path_rdp="/api/rdp" platform_path_udf="/api/udf" handshake_url="/api/handshake" [2024-02-02T17:43:47.811762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Created session connection SessionCxnType.DESKTOP [2024-02-02T17:43:47.815762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread + Session created: DesktopSession name = 'workspace' connection = DesktopConnection stream_auto_reconnection = True handshake_url = http://localhost:9000/api/handshake state = OpenState.Closed session_id = 0 logger_name = sessions.desktop.workspace.0 [2024-02-02T17:43:47.819762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Open session [2024-02-02T17:43:47.861761+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread HTTP Request id 0 url = http://localhost:9000/api/status method = GET headers = {'x-tr-applicationid': 'DEFAULT_WORKSPACE_APP_KEY'} [2024-02-02T17:43:47.867762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Error on checking proxy url http://localhost:9000/api/status : TypeError("send() got an unexpected keyword argument 'follow_redirects'") [2024-02-02T17:43:47.885763+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Retrieved port 9000 value from .portIntUse isn't valid. [2024-02-02T17:43:47.890762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Warning: file .portInUse was not found. Try to fallback to default port number. [2024-02-02T17:43:47.895764+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Try defaulting to port 9000... [2024-02-02T17:43:47.900767+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread HTTP Request id 1 url = http://localhost:9000/api/status method = GET headers = {'x-tr-applicationid': 'DEFAULT_WORKSPACE_APP_KEY'} [2024-02-02T17:43:47.905759+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Error on checking proxy url http://localhost:9000/api/status : TypeError("send() got an unexpected keyword argument 'follow_redirects'") [2024-02-02T17:43:47.910763+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Default proxy port #9000 failed [2024-02-02T17:43:47.916769+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Try defaulting to port 9060... [2024-02-02T17:43:47.923762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread HTTP Request id 2 url = http://localhost:9060/api/status method = GET headers = {'x-tr-applicationid': 'DEFAULT_WORKSPACE_APP_KEY'} [2024-02-02T17:43:47.929763+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Error on checking proxy url http://localhost:9060/api/status : TypeError("send() got an unexpected keyword argument 'follow_redirects'") [2024-02-02T17:43:47.937761+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Default proxy port #9060 failed [2024-02-02T17:43:47.942763+08:00] - [ERROR] - [sessions.desktop.workspace.0] - [39140] | MainThread Error: no proxy address identified. Check if Desktop is running. [2024-02-02T17:43:47.948762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Try to handshake on url http://localhost:9000/api/handshake... [2024-02-02T17:43:47.953762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread HTTP Request id 3 url = http://localhost:9000/api/handshake method = POST headers = {'Content-Type': 'application/json', 'x-tr-applicationid': 'DEFAULT_WORKSPACE_APP_KEY'} json = {'AppKey': 'DEFAULT_WORKSPACE_APP_KEY', 'AppScope': 'trapi', 'ApiVersion': '1', 'LibraryName': 'RDP Python Library', 'LibraryVersion': '1.5.1'} [2024-02-02T17:43:47.958762+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread HTTP request failed: TypeError("send() got an unexpected keyword argument 'follow_redirects'") [2024-02-02T17:43:47.963761+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Closing session 'workspace' [2024-02-02T17:43:48.077761+08:00] - [DEBUG] - [sessions.desktop.workspace.0] - [39140] | MainThread Closed session 'workspace' Out[1]: <refinitiv.data.session.Definition object at 0x22b8a20cd00 {name='workspace'}>
Appreciate your help and advice on this.