Hi,
I just installed the Eikon Desktop (4.0.65) on my Windows 11, and is trying to connect through Eikon Data API (1.1.18) for Python (3.11). However, I have encouraged an error saying "Error: no proxy address identified.". The full log with ek.set_log_level(1) is as below:
An error occurred while requesting URL('http://localhost:9000/api/status'). ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it') An error occurred while requesting URL('http://localhost:9060/api/status'). ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it') Error: no proxy address identified. Check if Desktop is running. An error occurred while requesting URL('http://localhost:9000/api/handshake'). ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it') Error on handshake url http://localhost:9000/api/handshake : ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it') <refinitiv.data.session.Definition object at 0x28b4cd66690 {name='workspace'}> An error occurred while requesting URL('http://localhost:9000/api/status'). ReadTimeout('timed out') An error occurred while requesting URL('http://localhost:9060/api/status'). ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it') Error: no proxy address identified. Check if Desktop is running. An error occurred while requesting URL('http://localhost:9000/api/handshake'). RemoteProtocolError("illegal status line: bytearray(b'\\xff\\x00\\x00\\x00\\x00\\x00\\x00\\x00\\x01\\x7fe\\x01')") Error on handshake url http://localhost:9000/api/handshake : RemoteProtocolError("illegal status line: bytearray(b'\\xff\\x00\\x00\\x00\\x00\\x00\\x00\\x00\\x01\\x7fe\\x01')") <OpenState.Closed: 'Closed'> 2024-09-26 16:31:05,255 P[53560] [MainThread 69032] Reset a Desktop session with new app_key 2024-09-26 16:31:05,256 P[53560] [MainThread 69032] Warning: file .portInUse was not found. Try to fallback to default port number. 2024-09-26 16:31:05,257 P[53560] [MainThread 69032] Try defaulting to port 9000... 2024-09-26 16:31:05,258 P[53560] [MainThread 69032] Send GET request to http://127.0.0.1:9000/api/status to detect API Proxy... 2024-09-26 16:31:05,258 P[53560] [MainThread 69032] Request to http://127.0.0.1:9000/api/status headers = {'x-tr-applicationid': 'xxx'} params = None 2024-09-26 16:31:20,273 P[53560] [MainThread 69032] TimeoutException on HTTP request: ReadTimeout('') 2024-09-26 16:31:20,273 P[53560] [MainThread 69032] Error on checking proxy url http://127.0.0.1:9000/api/status : ReadTimeout('') 2024-09-26 16:31:20,274 P[53560] [MainThread 69032] Default proxy port #9000 failed 2024-09-26 16:31:20,275 P[53560] [MainThread 69032] Try defaulting to port 9060... 2024-09-26 16:31:20,275 P[53560] [MainThread 69032] Send GET request to http://127.0.0.1:9060/api/status to detect API Proxy... 2024-09-26 16:31:20,276 P[53560] [MainThread 69032] Request to http://127.0.0.1:9060/api/status headers = {'x-tr-applicationid': 'xxx'} params = None 2024-09-26 16:31:22,311 P[53560] [MainThread 69032] HTTP request failed: ConnectError('All connection attempts failed') 2024-09-26 16:31:22,312 P[53560] [MainThread 69032] Error on checking proxy url http://127.0.0.1:9060/api/status : ConnectError('All connection attempts failed') 2024-09-26 16:31:22,313 P[53560] [MainThread 69032] Default proxy port #9060 failed 2024-09-26 16:31:22,313 P[53560] [MainThread 69032] Error: no proxy address identified. Check if Eikon Desktop or Eikon API Proxy is running. 2024-09-26 16:31:22,314 P[53560] [MainThread 69032] Try to handshake on url http://127.0.0.1:None/api/handshake... 2024-09-26 16:31:22,315 P[53560] [MainThread 69032] Request to http://127.0.0.1:None/api/handshake headers = {'Content-Type': 'application/json', 'x-tr-applicationid': 'xxx'} params = None 2024-09-26 16:31:22,315 P[53560] [MainThread 69032] HTTP request failed: InvalidURL("Invalid port: 'None'") 2024-09-26 16:31:22,316 P[53560] [MainThread 69032] Error on handshake url http://127.0.0.1:None/api/handshake : InvalidURL("Invalid port: 'None'") 2024-09-26 16:31:22,317 P[53560] [MainThread 69032] Error on handshake url http://127.0.0.1:None/api/handshake : InvalidURL("Invalid port: 'None'") 2024-09-26 16:31:22,317 P[53560] [MainThread 69032] Port number was not identified, cannot send any request 2024-09-26 16:31:22,318 P[53560] [MainThread 69032] Received notification for closed streaming session 0 2024-09-26 16:31:22,318 P[53560] [MainThread 69032] Received notification for closed streaming session 0 2024-09-26 16:31:22,319 P[53560] [MainThread 69032] Init a Desktop session with new app_key
I have tried to follow https://developers.lseg.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv. However, I failed to find the log file named "SxS.<datetime>.p<process-id>.txt".
Could you please help me to address the issue? Thank you.