Hi,

I just installed the Eikon Desktop (4.0.65) on my Windows 11, and is trying to connect through Eikon Data API (1.1.18) for Python (3.11). However, I have encouraged an error saying "Error: no proxy address identified.". The full log with ek.set_log_level(1) is as below:

An error occurred while requesting URL('http://localhost:9000/api/status').
ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it')
An error occurred while requesting URL('http://localhost:9060/api/status').
ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it')
Error: no proxy address identified.
Check if Desktop is running.
An error occurred while requesting URL('http://localhost:9000/api/handshake').
ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it')
Error on handshake url http://localhost:9000/api/handshake : ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it')
<refinitiv.data.session.Definition object at 0x28b4cd66690 {name='workspace'}>
An error occurred while requesting URL('http://localhost:9000/api/status').
ReadTimeout('timed out')
An error occurred while requesting URL('http://localhost:9060/api/status').
ConnectError('[WinError 10061] No connection could be made because the target machine actively refused it')
Error: no proxy address identified.
Check if Desktop is running.
An error occurred while requesting URL('http://localhost:9000/api/handshake').
RemoteProtocolError("illegal status line: bytearray(b'\\xff\\x00\\x00\\x00\\x00\\x00\\x00\\x00\\x01\\x7fe\\x01')")
Error on handshake url http://localhost:9000/api/handshake : RemoteProtocolError("illegal status line: bytearray(b'\\xff\\x00\\x00\\x00\\x00\\x00\\x00\\x00\\x01\\x7fe\\x01')")
<OpenState.Closed: 'Closed'>
2024-09-26 16:31:05,255 P[53560] [MainThread 69032] Reset a Desktop session with new app_key
2024-09-26 16:31:05,256 P[53560] [MainThread 69032] Warning: file .portInUse was not found. Try to fallback to default port number.
2024-09-26 16:31:05,257 P[53560] [MainThread 69032] Try defaulting to port 9000...
2024-09-26 16:31:05,258 P[53560] [MainThread 69032] Send GET request to http://127.0.0.1:9000/api/status to detect API Proxy...
2024-09-26 16:31:05,258 P[53560] [MainThread 69032] Request to http://127.0.0.1:9000/api/status
headers = {'x-tr-applicationid': 'xxx'}
params = None
2024-09-26 16:31:20,273 P[53560] [MainThread 69032] TimeoutException on HTTP request: ReadTimeout('')
2024-09-26 16:31:20,273 P[53560] [MainThread 69032] Error on checking proxy url http://127.0.0.1:9000/api/status : ReadTimeout('')
2024-09-26 16:31:20,274 P[53560] [MainThread 69032] Default proxy port #9000 failed
2024-09-26 16:31:20,275 P[53560] [MainThread 69032] Try defaulting to port 9060...
2024-09-26 16:31:20,275 P[53560] [MainThread 69032] Send GET request to http://127.0.0.1:9060/api/status to detect API Proxy...
2024-09-26 16:31:20,276 P[53560] [MainThread 69032] Request to http://127.0.0.1:9060/api/status
headers = {'x-tr-applicationid': 'xxx'}
params = None
2024-09-26 16:31:22,311 P[53560] [MainThread 69032] HTTP request failed: ConnectError('All connection attempts failed')
2024-09-26 16:31:22,312 P[53560] [MainThread 69032] Error on checking proxy url http://127.0.0.1:9060/api/status : ConnectError('All connection attempts failed')
2024-09-26 16:31:22,313 P[53560] [MainThread 69032] Default proxy port #9060 failed
2024-09-26 16:31:22,313 P[53560] [MainThread 69032] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2024-09-26 16:31:22,314 P[53560] [MainThread 69032] Try to handshake on url http://127.0.0.1:None/api/handshake...
2024-09-26 16:31:22,315 P[53560] [MainThread 69032] Request to http://127.0.0.1:None/api/handshake
headers = {'Content-Type': 'application/json', 'x-tr-applicationid': 'xxx'}
params = None
2024-09-26 16:31:22,315 P[53560] [MainThread 69032] HTTP request failed: InvalidURL("Invalid port: 'None'")
2024-09-26 16:31:22,316 P[53560] [MainThread 69032] Error on handshake url http://127.0.0.1:None/api/handshake : InvalidURL("Invalid port: 'None'")
2024-09-26 16:31:22,317 P[53560] [MainThread 69032] Error on handshake url http://127.0.0.1:None/api/handshake : InvalidURL("Invalid port: 'None'")
2024-09-26 16:31:22,317 P[53560] [MainThread 69032] Port number was not identified, cannot send any request
2024-09-26 16:31:22,318 P[53560] [MainThread 69032] Received notification for closed streaming session 0
2024-09-26 16:31:22,318 P[53560] [MainThread 69032] Received notification for closed streaming session 0
2024-09-26 16:31:22,319 P[53560] [MainThread 69032] Init a Desktop session with new app_key

I have tried to follow https://developers.lseg.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv. However, I failed to find the log file named "SxS.<datetime>.p<process-id>.txt".

Could you please help me to address the issue? Thank you.