Error Message Received When Trying to Make an Screening Online API Request

Hi There,

When trying to submit the following request:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:scr="http://screening.complinet.com/">
<soapenv:Header>
<wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<wsse:UsernameToken wsu:Id="UsernameToken-19" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<wsse:Username>graemep@encompasscorporation.com</wsse:Username>
<wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">accelus</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</soapenv:Header>
<soapenv:Body>
<scr:screen>

<screenRequest>
<assigneeIdentifier>cnu_so_242</assigneeIdentifier>

<customId1>?</customId1>

<customId2>?</customId2>
<groupIdentifier>cng_so_169</groupIdentifier>
<name>Theresa May</name>
<nameType>INDIVIDUAL</nameType>
</screenRequest>
</scr:screen>
</soapenv:Body>
</soapenv:Envelope>

I receive this error:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode>soap:Server</faultcode>
<faultstring>Fault occurred while processing.</faultstring>
</soap:Fault>
</soap:Body>
</soap:Envelope>