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rahul_srivastava avatar image
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Network error with TRTH client

Hi, Today we saw below kind of exception while we were downloading Intraday summary report. Please check following exceptions-

1) during poll : ("bad handshake: Error([('SSL routines', 'ssl3_read_bytes', 'sslv3 alert handshake failure')],)",)

2) during poll : ("bad handshake: Error([('SSL routines', 'SSL23_GET_SERVER_HELLO', 'unsupported protocol')],)",)

3) during poll : HTTPSConnectionPool(host='hosted.datascopeapi.reuters.com', port=443): Max retries exceeded with url: /RestApi/v1/Extractions/RawExtractionResults('0x0609ae95540b2f76')/$value (Caused by ProxyError('Cannot connect to proxy.', RemoteDisconnected('Remote end closed connection without response',)))

4) during poll : ("bad handshake: SysCallError(-1, 'Unexpected EOF')",)

Can you please confirm if TRTH API and web servers are healthy?

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wasin.w avatar image   wasin.w

Hi @rahul_srivastava

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,

AHS

Nipat Kunvutipongsak avatar image   Nipat Kunvutipongsak

Hello again!

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

warat.boonyanit avatar image   warat.boonyanit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

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Gurpreet avatar image
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Hi @rahul_srivastava

Best way to know service outage information is to subscribe to alerts and notifications for the product of interest to you.

It can also be viewed through alerts page in Eikon, or through My Account here. As of Jan 25, 10:30 AM EST - the service is up and I am able to get timely responses.

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