Getting token error for DSWS

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Question by mansoor.elahi · Jul 12 at 03:14 PM · datastream error dsws token

Getting token error for DSWS

Hi,

Client on trial is currently getting an error that has been outlined previously in another post here: https://community.developers.refinitiv.com/questions/45338/cannot-connect-to-datastream-via-python.html.

Login credentials for DSWS are entitled with the API PLI but the client is still getting this error. The Eikon Data API is working but the DSWS one is not. Please advise.

Thanks

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Answer 1 · 2019-07-15T05:23:02Z

REFINITIV

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Answer by James.Bright1 · Jul 15 at 05:23 AM

Hi, The client needs to raise this with their account manager and a case raised as mentioned on the other post. Account details which are needed to investigate this case cannot be shared on this forum.

Best regards

James

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mansoor.elahi ♦♦ · Jul 15 at 08:25 AM 0

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Thanks, James. Does this need to be raised with the OMS team to check entitlements or is this a technical issue for the help desk?

Answer 2 · 2019-07-15T08:28:00Z

REFINITIV

Answer by James.Bright1 · Jul 15 at 08:28 AM

This should be raised with the account manager.

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Getting token error for DSWS

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