Getting token error for DSWS

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mansoor.elahi
mansoor.elahi LSEG
in Datastream

Hi,

Client on trial is currently getting an error that has been outlined previously in another post here: https://community.developers.refinitiv.com/questions/45338/cannot-connect-to-datastream-via-python.html.

Login credentials for DSWS are entitled with the API PLI but the client is still getting this error. The Eikon Data API is working but the DSWS one is not. Please advise.

Thanks

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Best Answer

  • James.Bright1
    James.Bright1 LSEG
    Answer ✓

    Hi, The client needs to raise this with their account manager and a case raised as mentioned on the other post. Account details which are needed to investigate this case cannot be shared on this forum.

    Best regards


    James

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