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I am trying to get the Proxy API to run. I used it around 6 months ago without any problems. However, when I open the app, the login window indicates its loading, then the application quits without any error message (after about 5 seconds). I know this is a common issue so I tried many solutions...
I still get the same problem. Happy to provide more information if necessary. And thanks for the help!
This sounds like a machine specific issue, which requires troubleshooting on the machine where the problem is reproduced. For this reason it cannot be effectively dealt with on a forum. Contact Refinitiv Helpdesk and open a service case.
Hey Alex. I know this was resolved awhile ago. My solution was running "/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --resetCache" MULTIPLE TIMES. Also note that this error occurs only when your account is logged in on a different device. Hope this helps future users!
Next to check:
- no .portInUse file (\Eikon API Proxy\.portInUse)
- resetCache (/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --resetCache)
-Eikon account credentials
All of the above did not solve the problem so I'm currently talking to customer support. But thank you so much for the ideas!
Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.
MacOS Eikon API Proxy does not open - and don't know if it is even working
API on Mac once it gets integrated into Eikon
Latest version of Eikon API Proxy for MacOS
Eikon API Proxy for MacOS - frequent interruptions, especially with economic indicators downloads