API Proxy does not complete loading (Mac)
I am trying to get the Proxy API to run. I used it around 6 months ago without any problems. However, when I open the app, the login window indicates its loading, then the application quits without any error message (after about 5 seconds). I know this is a common issue so I tried many solutions...
- Restarting the computer
- Updating the computer
- Redownloading the software
- Being signed in/not in the developer community
- Running on a different port: /Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --busPort=49153
- Note: I am not on a trial account
I still get the same problem. Happy to provide more information if necessary. And thanks for the help!
This sounds like a machine specific issue, which requires troubleshooting on the machine where the problem is reproduced. For this reason it cannot be effectively dealt with on a forum. Contact Refinitiv Helpdesk and open a service case.
Hey Alex. I know this was resolved awhile ago. My solution was running "/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --resetCache" MULTIPLE TIMES. Also note that this error occurs only when your account is logged in on a different device. Hope this helps future users!
Next to check:
- no .portInUse file (\Eikon API Proxy\.portInUse)
- resetCache (/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --resetCache)
-Eikon account credentials
All of the above did not solve the problem so I'm currently talking to customer support. But thank you so much for the ideas!