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How can i update the group id of a case using API?

I tried to use the Update API provided but it cannot update the group id of the case. Is there a specific API that can be used for this? Also is there a way to update list of cases using case system id?

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Thank you. At the moment the system won't allow you to change the groupId of the case. This issue has been raised with developers but we still do not know when it will be implemented.

For your second question about updating multiple cases, you can use the UI option in the BULK ACTIONS section. It allows you to update archive, assigned, delete or enable ongoing screening for multiple cases.

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Hello @natsudragneel080

I`m not sure if I understand your query correctly. Could you please explain an use case when you would need to change the groupId ? What would be the purpose of such change?

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Hi,

We have an automated case creation that was integrated to our system. During the checking of users, there are some cases that were supposed to be in a specific grouping but were created in a different one. These grouping are imoortant to them as they are creating reports for this. Just asking if it is possible to update those grouping in portal or through API for each of those cases? if yes then how can we do that?

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Hi, has this changed since 2019? Does the API allow you to change the group Id on a case now, or is that still not the case?

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@YANN_SAUVEUR thanks for reaching out! The API does in fact allow you to change the group ID on a case already, and you can do so by going into the WebUI:

  1. Click on the BULK ACTIONS tab
  2. Under Action, click on "Move cases between groups" from the dropdown
  3. Pick your Destination Group
  4. Upload file (you can download a template and input the appropriate information)
  5. Click on Run Bulk Action

Soon thereafter you should get an email stating whether the switch was completed or not, along with other details (start date, closed date, etc.).

Please see the attached image for your reference: 1644868708276.png

Please reach out if you need further assistance.

Thanks,

Judith


1644868708276.png (56.8 KiB)
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Thanks - is there a way to achieve the above programmatically, rather than the GUI? Earlier today I tried via the call PUT /cases/{caseSystemId}. Although it does let me change some fields on a case (changing name & secondary fields like registered country works fine), it doesn't seem to allow me to change group Id. Just wondering if that's possible at all, and if I'm using the correct API call?

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@YANN_SAUVEUR great question! At the moment, you are only allowed to change the groupID through the WebUI. If you have further questions, please feel free to reach out!

Best,

Judith

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