question

Upvotes
Accepted
1 1 1 1

Unable to retrieve story content from /stories/{storyId}

Api returns the following error.

{'error': {'id': 'af03c43a-0f51-43d7-aab2-aedfbb95591f', 'code': 700, 'message': 'Unhandled while receiving NEP response.'}}
rdp-apirefinitiv-data-platformnewsrefinitiv-data-platform-libraries
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

@henry.nganga

Thank you for your participation in the forum. Are any of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply that best answers your question. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

Upvotes
Accepted
7.6k 15 6 9

@henry.nganga

The error seems to be an issue from the server-side. Do you still found an issue with a specific storyId?

If you still receive the error please open a new ticket to support team who takes care of product News on Refinitiv Data Platform via my.refinit.com to investigate the issue further.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
32.2k 40 11 20

Hello @henry.nganga,

"af03c43a-0f51-43d7-aab2-aedfbb95591f " does not appear to be a valid storyId?

StoryIds by convention start with "urn:".

Try storyId "urn:newsml:reuters.com:20200625:nGUR30b33H:1 ". I just tried it both with API Playground and with RDP Postman Collection -> News -> Get Story Per Id was able to retrieve the story by this storyId successfully.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.