Connecting Phython interface to Eikon

jeane.samson.refinitiv

This is a client's question:

I'm trying to connect my python interface to Eikon,
following the next tutorial :
https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv.

After seeing a lot of forums, i come to you, because i can't solve my problem.
Every files seem good (.portUse and Sxs), it works on Excel. After run this python script :

import eikon
eikon.set_port_number(9000)
eikon.set_app_key("...")

("..." is replaced by the key generated inside Eikon)
Python writes me this :

2020-08-20 14:30:55,348 P[6728] [MainThread 16184] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2020-08-20 14:30:55,348 P[6728] [MainThread 16184] Port number was not identified, cannot send any request
2020-08-20 14:30:55,348 P[6728] [MainThread 16184] Port number was not identified.
Check if Eikon Desktop or Eikon API Proxy is running.
Traceback (most recent call last):
File "C:/Users/kespalivet/Desktop/Size Premium/python/labo.py", line 17, in <module>
eikon.set_app_key("e62adde5e26c4b16a2c5fe0272f7746ecde8914b")
File "C:\Users\kespalivet\Documents\Python\venv\lib\site-packages\eikon\Profile.py", line 38, in set_app_key
get_profile().set_app_key(app_key)
File "C:\Users\kespalivet\Documents\Python\venv\lib\site-packages\eikon\Profile.py", line 233, in set_app_key
self.check_profile()
File "C:\Users\kespalivet\Documents\Python\venv\lib\site-packages\eikon\Profile.py", line 346, in check_profile
raise EikonError(-1, 'Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.')
eikon.eikonError.EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

Process finished with exit code 1

Do you have any idea, how can i solve this problem?

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Accepted answers

Gurpreet

From the attached logs, it shows that API proxy is listening on port 9000.

[2020-08-24 09:27:44.509|1|api-svc|1|INFO] Listening to port=9000

Can you confirm that this is also same in the .portInUse file located at C:\Users\<WindowsUser>\AppData\Roaming\Thomson Reuters\Eikon API Proxy\

Does user see this screen when navigating to: http://localhost:9000/ping?all :

All comments

Gurpreet

Hello @jeane.samson.refinitiv Please ask client to follow this Eikon API troubleshooting article. If they are still unable to solve the issue, then ask them to provide the log files as shown in the article.

jeane.samson.refinitiv

After run this python script :

import eikon
eikon.set_port_number(9000)
eikon.set_app_key("...")

("..." is replaced by the key generated inside Eikon)
Python writes me this :

2020-08-20 14:30:55,348 P[6728] [MainThread 16184] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2020-08-20 14:30:55,348 P[6728] [MainThread 16184] Port number was not identified, cannot send any request
2020-08-20 14:30:55,348 P[6728] [MainThread 16184] Port number was not identified.
Check if Eikon Desktop or Eikon API Proxy is running.
Traceback (most recent call last):
File "C:/Users/kespalivet/Desktop/Size Premium/python/labo.py", line 17, in <module>
eikon.set_app_key("e62adde5e26c4b16a2c5fe0272f7746ecde8914b")
File "C:\Users\kespalivet\Documents\Python\venv\lib\site-packages\eikon\Profile.py", line 38, in set_app_key
get_profile().set_app_key(app_key)
File "C:\Users\kespalivet\Documents\Python\venv\lib\site-packages\eikon\Profile.py", line 233, in set_app_key
self.check_profile()
File "C:\Users\kespalivet\Documents\Python\venv\lib\site-packages\eikon\Profile.py", line 346, in check_profile
raise EikonError(-1, 'Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.')
eikon.eikonError.EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

Process finished with exit code 1

Do you have any idea, how can i solve this problem?

jeane.samson.refinitiv

Can you check the log I provided above?

Gurpreet

Can you confirm that client has followed the debugging article?

Have they confirmed the port number in the SxS.<datetime>.p<process-id>.txt log file from Eikon?

What is the result when they omit the line: eikon.set_port_number(9000)?

Is the server actually running on port the 9000?

Gurpreet

From the attached logs, it shows that API proxy is listening on port 9000.

[2020-08-24 09:27:44.509|1|api-svc|1|INFO] Listening to port=9000

Can you confirm that this is also same in the .portInUse file located at C:\Users\<WindowsUser>\AppData\Roaming\Thomson Reuters\Eikon API Proxy\

Does user see this screen when navigating to: http://localhost:9000/ping?all :

jeane.samson.refinitiv

Hi Gurpreet,

As per client-

It is what i currently find on the my port 9000 (going at http://localhost:9000/ping?all) :


{"port":9000,"mode":"eikon4","pid":14628,"hasSecure":true,"startedTime":"Tue Aug 25 2020 16:34:46 GMT+0200 (Paris, Madrid (heure d’été))","subApps":[{"path":"/heap"},{"path":"/ping"},{"path":"/sxs","data":{"hasSecure":true,"sxsApps":{}}},{"path":"/api"}]}

And my file .portInUse is also on port 9000.

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