URGENT-Pilot Environment Asynchronous Screening Not Working
Hi Refinitiv Team,
We are facing one specific issue on our pilot environments i.e. Asynchronous screening request is not working correctly.
Asynchronous screening request call does not throws any specific error but subsequent AuditEvent request call does not return any response.
Below are the sample payloads requests in which Asynchronous screening is not working correctly thus auditevent request does not returns any response.
Sample Payload of screening request
(request-target): post /v1/cases/5nzbfkd9gzqv1f32jbqdm7sxa/screeningRequest
host: rms-world-check-one-api-pilot.thomsonreuters.com
date: Mon, 19 Oct 2020 12:29:46 GMT
Sample Payload of AuditEvents request
(request-target): post /v1/cases/5nzbfkd9gzqv1f32jbqdm7sxa/auditEvents
host: rms-world-check-one-api-pilot.thomsonreuters.com
date: Mon, 19 Oct 2020 12:29:46 GMT
content-type: application/json
content-length: 204
{"currentUserId":"","query" : "actionType==SCREENED_CASE;eventDate>=2020-10-19T12:29:41Z" },"sort": [{"columnName": "eventDate","order": "DESCENDING"}], "pagination": {"currentPage": 1,"itemsPerPage": 1}}
Let us know in case of any additional details needed. Please consider looking into it ASAP. We can have meeting in case required.
Can you please use the below query?
{"query": "actionType==SCREENED_CASE"}
Let us know how it goes.
After few hours i.e. post 9-10 hrs of reporting this issue on pilot environment, we can see Async Screenig requests are started working automatically without any issue.
We are good now on the reported issue but we would like to know the root cause of issue from Refinitiv on pilot environment.
Could you please share the response payload which you received initially?
We experiencing this problem too