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vijay.shejawal avatar image
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URGENT-Pilot Environment Asynchronous Screening Not Working

Hi Refinitiv Team,


We are facing one specific issue on our pilot environments i.e. Asynchronous screening request is not working correctly.

Asynchronous screening request call does not throws any specific error but subsequent AuditEvent request call does not return any response.


Below are the sample payloads requests in which Asynchronous screening is not working correctly thus auditevent request does not returns any response.


Sample Payload of screening request

(request-target): post /v1/cases/5nzbfkd9gzqv1f32jbqdm7sxa/screeningRequest

host: rms-world-check-one-api-pilot.thomsonreuters.com

date: Mon, 19 Oct 2020 12:29:46 GMT


Sample Payload of AuditEvents request

(request-target): post /v1/cases/5nzbfkd9gzqv1f32jbqdm7sxa/auditEvents

host: rms-world-check-one-api-pilot.thomsonreuters.com

date: Mon, 19 Oct 2020 12:29:46 GMT

content-type: application/json

content-length: 204

{"currentUserId":"","query" : "actionType==SCREENED_CASE;eventDate>=2020-10-19T12:29:41Z" },"sort": [{"columnName": "eventDate","order": "DESCENDING"}], "pagination": {"currentPage": 1,"itemsPerPage": 1}}


Let us know in case of any additional details needed. Please consider looking into it ASAP. We can have meeting in case required.

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chavalit-jintamalit avatar image   chavalit-jintamalit

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3 Answers

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Prabhjyot avatar image
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@vijay.shejawal,

Can you please use the below query? 

{"query": "actionType==SCREENED_CASE"}

Let us know how it goes.

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vijay.shejawal avatar image vijay.shejawal

After few hours i.e. post 9-10 hrs of reporting this issue on pilot environment, we can see Async Screenig requests are started working automatically without any issue.

We are good now on the reported issue but we would like to know the root cause of issue from Refinitiv on pilot environment.

Prabhjyot avatar image Prabhjyot vijay.shejawal

@vijay.shejawal,

Could you please share the response payload which you received initially?

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vijay.shejawal avatar image
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We are facing same issue again today and still it persists i.e. Async WC screening calls are not getting screened or may be taking quite more time to screen the case.(PILOT Environment) All our lower environment functionality of Async WC Screening calls are failing. Below is the sample payload of one of Async WC call on pilot environment. Sample payload of Async WC Screening Request (request-target): post /v1/cases/5nzbfkdahk371f3vfe68qddap/screeningRequest host: rms-world-check-one-api-pilot.thomsonreuters.com date: Tue, 27 Oct 2020 14:50:28 GMT Sample payload subsequent Audit WC request for which we are not getting any response with SCREENED_CASE (request-target): post /v1/cases/5nzbfkdahk371f3vfe68qddap/auditEvents host: rms-world-check-one-api-pilot.thomsonreuters.com date: Tue, 27 Oct 2020 14:50:29 GMT content-type: application/json content-length: 204 {"currentUserId":"","query" : "actionType==SCREENED_CASE;eventDate>=2020-10-27T14:50:23Z" },"sort": [{"columnName": "eventDate","order": "DESCENDING"}], "pagination": {"currentPage": 1,"itemsPerPage": 1}}
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ddiqsupport avatar image
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We experiencing this problem too

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