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sanchezTJUK avatar image
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Extraction limit exceeded with historical reference request

I need to make historical reference requests for the futures contracts data I'm I'm downloading to know the contact expiry for each request. However, I've started getting the error message returned:

{'error': {'message': 'Failure reason: UserExtractionLimitExceeded: the extraction exceeds the user limit for HRD extractions'}}

From looking at the documentation on historical reference requests, the limit seems to be in the thousands. I don't think I'm anywhere near that number so I'm confused as to why I'm being stopped.


Any help on this would be much appreciated,


thanks

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chavalit-jintamalit avatar image   chavalit-jintamalit

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zoya faberov avatar image   zoya faberov

Hello @sanchezTJUK,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

-AHS

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zoya faberov avatar image
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Hi @sanchezTJUK,

Do you have any HistoricalReference request that is still running, not completed, when you submit the next one?

Because concurrent HistoricalReference requests are not supported, please see RTH Best Practices Guide.

Please also see this previous discussion thread for more details, only keep in mind the request type is HistoricalReference, so not 2, only 1 request processing at a time is supported.

Hope this helps

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sanchezTJUK avatar image sanchezTJUK

Thanks Zoya!


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