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"400 Bad Request" issue in Real-Time Optimized

Hi Team,

I raise this question on behalf of one of our clients, who is trying our Real-Time Optimized, and after generating the APP KEY, they tried to test some sample codes, but they encountered "400 Bad Request" issue, as shown below.


Could you advise how to solve it?

Thanks,

Leo

websocketsrrtorefinitiv-realtime-optimised
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Hi @leo.wu

Please also avoid posting MachineId and AppKeys as these are considered client confidential.

Thanks, @umer.nalla, already remove the screenshot.

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Hello @leo.wu
I suggest you check the "Getting Start with Machine-ID" section of the Getting start with Refinitiv Data Platform article, it provides a step-by-step guide for the Machine ID and App Key setting for you.
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Hi @leo.wu

I think it still belongs to the wrong password case?

I simulated the wrong password case as the below output:


ahs.jpg (120.9 KiB)
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Hi @chavalit.jintamalit,

Thanks for the reply. And in term of the password, it is the one used to login MyRefinitiv, right?

Regards,

Leo

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Hi @leo.wu,

The password is the one user self created for their machine ID. It is not the same as MyRefinitiv.

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Hi @Gurpreet,

Thanks for the clarification.

Could you share the instructions to create the password for their machine ID?

Thanks,

Leo

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The instructions to create password are included in the welcome email they received from the Refinitiv.

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Hi @wasin.waeosri,

Thanks for sharing the instruction!

Regards,

Leo

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