We have a connection using WebSockets. The normal connection method starts with a username password connection then every interval (x) a token authentication to see that we are still authorized. Over the past couple of weeks the service keeps getting interrupted where we have a failure to get the token authentication. Our process tries again and fails then a restart occurs and starts with the username password connection. This continues to fail also. After some time passes the program is started back up with a username and password authentication and it works again.
Any idea as to what is going on? It last starting occurring last night 8/10/2021 around 17:33 EDT. It failed a couple of times then made a successful connection again. Then at a certain point it simply stops for a long period of time and not accept the connection again.
The message received is:
"EDP-GW authentication HTTP code: 400 Bad Request"
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EDP-GW authentication HTTP code: 400 Bad Request: Token request fails then username password continues to fail
Hi @Nana
Can you provide the error message when "the service keeps getting interrupted where we have a failure to get the token authentication"?
Also, what is the difference between
"... a restart occurs and starts with the username password connection. This continues to fail also."
and
"After some time passes the program is started back up with a username and password authentication and it works again"
Are you sending the same request but only after some time passes?
I just want to confirm if "a restart" and "started back up" mean the same thing.
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Hi @Nana
As this is unlikely to be an API issue and more likely to be an RTO service issue, I have raised a My.Refinitiv ticket with the RTO team.
One thing I would like to check is, are you running multiple applications/instances using the same MachineID?
