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alfred avatar image
1 ●1 ●1 ●1

Unable to login on https://apidocs.refinitiv.com

Hi,

I'm trying to login to https://apidocs.refinitiv.com
As soon as i get logged in, i see an error:


screenshot-20210913-111927.png


I tried resetting my password just in case, but it did not fix anything.

Thanks for your help

rdp-apirefinitiv-data-platformdocumentationerror-login
screenshot-20210913-111927.png (27.1 KiB)
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Jirapongse avatar image   Jirapongse

@alfred

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

raksina.samasiri avatar image   raksina.samasiri
<AHS>

checked with the colleague who cannot access this page and found that the issue is still persists, extend the triage for a week

4 Answers

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nick.zincone avatar image
17.3k ●82 ●39 ●63

Hi @alfred

The API Playground is presently down and has been reported to the team for investigation. They have identified the root cause and are actively on it. Thanks for your patience.

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Gurpreet avatar image   Gurpreet
Nick, I tried multiple times and it always worked for me. Which is when I though it is user account issue as confirmed by Alex.
nick.zincone avatar image   nick.zincone Gurpreet
I'm conversing with the Product Manager right now on Teams - it doesn't work for many people. I can't get it to work at all.
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Gurpreet avatar image
22.1k ●59 ●14 ●21

Hi @alfred,

Are you still experiencing this issue? Were you on a trial ID which has expired? Which browser are you using - can you try after clearing the cookies (or in private browsing mode).

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Alex Putkov.1 avatar image
39.4k ●77 ●11 ●27

@alfred

To access API Playground (https://apidocs.refinitiv.com) you need to have credentials for Refinitiv Data Platform. The ID you used to sign up it not entitled for any Refinitiv products. In other words you do not currently subscribe to any Refinitiv products or services, and this is why you cannot access API Playground.

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Gurpreet avatar image   Gurpreet

Hi Alex, How did you know that alfred@wokine.com is not subscribed to any products - through the RDP provisioning tool ?

Alex Putkov.1 avatar image   Alex Putkov.1 Gurpreet

I used Eikon Admin Service (https://amers1.admin.cp.thomsonreuters.com/cpac/). According to user's record there, the user does not subscribe to any Refinitiv products ("Products: None"). The user account is under "Devportal Unqualified Contacts" customer account, which is a non-client entity for AAA accounts created when a new user registers on the Dev Portal.

Gurpreet avatar image   Gurpreet Alex Putkov.1
Thanks Alex.
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alfred avatar image
1 ●1 ●1 ●1

Thank you for your reactivity.

I will wait for your current issues to be solved before trying again, and will check if i'm entitled to the products i need, like @Alex Putkov. said.

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