Hi Refinitiv Team,
We are facing Async Screening issue on production as well as pilot environment. This issue is more frequent on production since 27th Oct-2021.
We have kept waiting time of 5 seconds for audit request to get response and if audit request takes more than 5 second to process then we stop and raise WC exception in our application.
Please find attachment for 674 production CaseId’s which were failed due to Audit request taking more time(More than 5 second) to response.
Issue also observed on pilot environment. Below is the sample payload of one of effected Async WC call on pilot environment.
Sample payload of Async WC Screening Request
(request-target): post /v1/cases/5jb7z0cp6yzc1g5lr5op0u8ko/screeningRequest
host: api-worldcheck.refinitiv.com
date: Fri, 12 Nov 2021 07:23:17 GMT
Sample payload subsequent Audit WC request for which we are not getting any response with SCREENED_CASE within 5 Seconds
(request-target): post /v1/cases/5jb7z0cp6yzc1g5lr5op0u8ko/auditEvents
host: api-worldcheck.refinitiv.com
date: Fri, 12 Nov 2021 07:23:17 GMT
content-type: application/json
content-length: 204
{"currentUserId":"","query" : "actionType==SCREENED_CASE;eventDate>=2021-11-12T07:23:12Z" },"sort": [{"columnName": "eventDate","order": "DESCENDING"}], "pagination": {"currentPage": 1,"itemsPerPage": 1}}
Please let us know root cause and expected resolution for the same
Thanks & Regards,
Vijay Shejawal
