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question

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Backend error. 500

Hello, support team


This problem has been going on since yesterday.

I think that refinitiv historycal server is down.


get_data command --> success.

get_timeseries --> failed.

get_timeseries(Run at Codebook) --> failed.


May be historycal server is unstable...


Please research this issue.


Best Regards,



eikon-data-apipython api
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P.S. get_timeseries is sometimes success. But very unstable...


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hi @kengo_takahashi

Could you please provide the code used for further investigation?

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