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markus.fehn avatar image
3 ●1 ●2 ●4

Price contribution with Enterprise Message API not working anymore

Hi there,

since 22nd of November the price contribution to Reuters (over the Enterprise Message API) within our integrated java sdk doesn't work anymore.
Following warnings & errors are coming up:

2021-11-22 03:14:41 6db2e656-e66d-409f-acb1-6ccb27a78932 WARN  OmmConsumerImpl:475 - loggerMsg
    ClientName: ChannelCallbackClient
    Severity: Warning
    Text:    Received ChannelDownReconnecting event on channel Channel_1
RsslReactor Channel is null
Error Id 0
Internal sysError 0
Error Location null
Error text 
loggerMsgEnd



2021-11-22 03:15:26 6db2e656-e66d-409f-acb1-6ccb27a78932 WARN  OmmConsumerImpl:475 - loggerMsg
    ClientName: ChannelCallbackClient
    Severity: Warning
    Text:    Received ChannelDownReconnecting event on channel Channel_2
RsslReactor Channel is null
Error Id 0
Internal sysError 0
Error Location null
Error text 
loggerMsgEnd


2021-11-22 03:16:11 6db2e656-e66d-409f-acb1-6ccb27a78932 ERROR OmmConsumerImpl:1150 - loggerMsg
    ClientName: Consumer_2_2
    Severity: Error
    Text:    login failed (timed out after waiting 45000 milliseconds) for chp02-emea2.thomsonreuters.com:443)
loggerMsgEnd


screenshot-2022-01-07-at-173958.png


We haven't changed anything in the source code.

As host name inside our EmaConfig.xml we are currently using "chp02-emea1.thomsonreuters.com" and "chp02-emea2.thomsonreuters.com".

Do you have any hints what we can do to make it work?

Thanks a lot and best regards

Denis



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1 Answer

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Gurpreet avatar image
17.2k ●47 ●13 ●19

Hello @markus.fehn,

The endpoints you are using are legacy ones, and no longer operational. Please use the Refinitiv contribution URL's like:

contrib1-emea1.platform.refinitiv.com

contrib2-emea1.platform.refinitiv.com


To get a list of all the Internet and Delivery Direct URL's please see the Contribution Product Guides.

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