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ts-ko.kanazawa avatar image
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What is this error log?

I got a message about the connection in the RFA log around 4/21 22:30:09.

What kind of message is this, and when is it output?

------log START----------

[Thu Apr 21 22:30:09 2022]: (ComponentName) RSSL_Adapter: (Severity) Error: RSSL Channel read failed on connection "Default::Connection_RSSL new_rsd_adsB:14002". Channel will be closed. (Internal debug info: "</local/jenkins/workspace/RFACPPDEV/OS/RH6-64/rcdev/source/rtsdk/Cpp-C/Eta/Impl/Transport/rsslSocketTransportImpl.c:696> Error:1002 ipcRead() failure. System errno: (104)

", errno: RSSL_RET_FAILURE [104] - )

[Thu Apr 21 22:30:09 2022]: (ComponentName) RSSL_Adapter: (Severity) Warning: RSSL Channel closing on connection "Default::Connection_RSSL new_rsd_adsB:14002" due to "channel read failure"

[Thu Apr 21 22:30:09 2022]: (ComponentName) RSSL_Cons_Adapter: (Severity) Information: Connection Status Changed, RSSL_Cons_Connection "Default::Connection_RSSL new_rsd_adsB:14002" State: "Down" StatusCode: "None" StatusText: Connection down

[Thu Apr 21 22:30:09 2022]: (ComponentName) RSSL_Cons_Adapter: (Severity) Information: RSSL_Cons_Connection "Default::Connection_RSSL new_rsd_adsA:14002" will be tried in 100 milliseconds

-------log END----------------


Also, at the same time, the following (disconnection message) is returned in the API event notification.

2022/04/21 22: 30: 09.376 item = GOLD.ITC

<IDN_SELECTFEED> Lost connection to source.

--------API event notification START -------------

2022/04/21 22:30:09.376　item=GOLD.ITC

<IDN_SELECTFEED> Lost connection to source.

--------API event notification END-------------------------------------

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raksina.samasiri avatar image   raksina.samasiri

hi @ts-ko.kanazawa

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


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Jirapongse avatar image
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@ts-ko.kanazawa

The error code 104 is ECONNRESET (Connection reset by peer). It indicates that another side has cut the connection. Therefore, these messages are generated when the API can detect that the channel has been disconnected. However, the API will try to reconnect to the server.

You can contact the server team to verify if the server has cut the connection. Typically, the ADS will record the reason for the disconnection in the ADS log file.

If the server is maintained by Refinitiv, you can raise a ticket to the server team via MyRefinitiv to verify the server log.

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