Hi,
I have a EMA application that I have tested against UAT and it works fine, but when I try with my production credentials and a production URL, I get the following message:
Jul 18, 2022 2:06:18 PM com.refinitiv.ema.access.ChannelCallbackClient reactorChannelEventCallback WARNING: loggerMsg ClientName: ChannelCallbackClient Severity: Warning Text: Received ChannelDownReconnecting event on channel Channel_1 RsslReactor @5d937839 RsslChannel @16776eb0 Error Id 0 Internal sysError 0 Error Location null Error text Tunnel Channel Closed loggerMsgEnd Jul 18, 2022 2:06:18 PM com.refinitiv.ema.access.LoginCallbackClient rdmLoginMsgCallback WARNING: loggerMsg ClientName: LoginCallbackClient Severity: Warning Text: RDMLogin stream state was changed to suspect with status message username <not set> usernameType <not set> State: Open/Suspect/None - text: "" loggerMsgEnd
My Channel section of my EmaConfig.xml for UAT is:
<Channel> <Name value="Channel_1"/> <ChannelType value="ChannelType::RSSL_ENCRYPTED"/> <!-- CompressionType is optional: defaulted to None --> <!-- possible values: None, ZLib, LZ4 --> <CompressionType value="CompressionType::None"/> <GuaranteedOutputBuffers value="5000"/> <!-- ConnectionPingTimeout is optional: defaulted to 30000 --> <ConnectionPingTimeout value="30000"/> <!-- <EncryptedProtocolType value="EncryptedProtocolType::RSSL_WEBSOCKET"/> --> <!-- TcpNodelay is optional: defaulted to 1 --> <!-- possible values: 1 (tcp_nodelay option set), 0 (tcp_nodelay not set) --> <TcpNodelay value="1"/> <Host value="contrib1-emea1.uat.platform.refinitiv.com"/> <Port value="443"/> </Channel>
For production I have simply changed the Host URL to contrib1-emea1.platform.refinitiv.com (I can not find any documentation to tell my if this is incorrect).
In the production system I don't see a call to the onStatusMsg() method that handles the login, but in the UAT system I do
Can anyone shine a light on what is going wrong here?
Thanks,
Jason
