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$$ER: E100,ACCESS DENIED for instruments which are available for the user in Excel

I was referred to this forum from the Refinitiv helpdesk. I do face an error with $$ER: E100,ACCESS DENIED for a couple of Refinitiv IDs, which I can access just fine in Excel, but not using GitHub - DatastreamDSWS/Datastream: Python API for DSWS with the same login information.

The offending IDs are ['ICUSD10(IR)','ICGBP10(IR)'] and I am wondering how this could be, given that I appear to have the proper access rights.

Any help would be appreciated!

pythondatastream-api#technology#product
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@johannes.lips

Sorry about the issue that you are facing.

I can run the following code properly.

df = ds.get_data(tickers='ICUSD10(IR),ICGBP10(IR)',
                 kind=0)
df

1669203213793.png

You can test the request with the Test REST Service. First, use the Get Token service method to get a token. Then, use the Get Data service method with the retrieved token to request Snapshot data of ICUSD10(IR) and ICGBP10(IR).

1669203356130.png

The response is:

{"DataResponse": {"AdditionalResponses": null,
"DataTypeNames": null,
"DataTypeValues": [{"DataType": "",
"SymbolValues": [{
"Currency": "U$",
"Symbol": "ICUSD10(IR)",
"Type": 5,
"Value": 3.706
},
{
"Currency": "£ ",
"Symbol": "ICGBP10(IR)",
"Type": 5,
"Value": 1.924
}
]
}
],
"Dates": [
"2022-11-22T00:00:00"

],
"SymbolNames": null,
"Tag": null
},
"Properties": null
} 

If you are still unable to get the data with the Test REST Service, please contact your Refinitiv account team or sales team to verify your DataStream Web Service account's permission.

I hope that this information is of help


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Ok, I am not able to download the data using the Test REST Service:

{"DataResponse": {"AdditionalResponses": null,
"DataTypeNames": null,
"DataTypeValues": [{"DataType": "",
"SymbolValues": [{
"Currency": "NA",
"Symbol": "ICUSD10(IR)",
"Type": 6,
"Value": "NA"
},
{
"Currency": "NA",
"Symbol": "ICGBP10(IR)",
"Type": 6,
"Value": "NA"
}
]
}
],
"Dates": [
"2022-11-22T00:00:00"

],
"SymbolNames": null,
"Tag": null
},
"Properties": null
} 
DataTypeSymbolCurrencyValue TypeValues
ICUSD10(IR)NAStringNA
ICGBP10(IR)NAStringNADates:2022-11-22 [1 item]

So I will get back to my account team to check our permissions.

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Just for the record, when requesting a time series with the Test API, I get:

{"DataResponse": {"AdditionalResponses": null,
"DataTypeNames": null,
"DataTypeValues": [{"DataType": "",
"SymbolValues": [{
"Currency": null,
"Symbol": "ICUSD10(IR)",
"Type": 0,
"Value": "$$ER: E100,ACCESS DENIED "
},
{
"Currency": null,
"Symbol": "ICGBP10(IR)",
"Type": 0,
"Value": "$$ER: E100,ACCESS DENIED "
}
]
}
],
"Dates": null,
"SymbolNames": null,
"Tag": null
},
"Properties": null
} 
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I got the data properly.

1669210977184.png


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1669210947319.png (23.3 KiB)