I am attempting to receive real-time data via streaming with a View Item Request, but I am unable to receive the data, which has left me perplexed. Although I suspect issues with the permissions granted, I am currently at a loss as to what to investigate. Could you kindly advise on what should be investigated or, if known,…
Hi Team, Recently we have raised the request to get the access for WebSocket API (contrib-ws1-amers1.int.refinitiv.com), first 3 days we can able to connect to this API and push the data, but all of sudden we used to get Authentication unsuccessful message. after 4 to 5 hours the issue got fixed. We need to understand why…
I am making observations and adjustments to how my application handles a server side disconnect from the websocket while using a streaming request. Is there any way to cause the the server to disconnect the websocket with a command that doesn't result in a "Reverify A21" type message? I've read through the ads sysadmin…
Hi Team, One of my client faced this issue "A46: Item was reopened under new stream." recently. As you mentioned in link “A46: Item was reopened under new stream.” — LSEG Developer Community , the client may have duplicate subscription in the batch request message(s) and closed the first stream. Why there is no data update…
Hi I'm using RTO service via Websocket, suddenly it stopped working on an environment. This is the only machine that is connected to this account. Kindly find attached log for reference. How would I fix the issue? It seems that price don't come after and the message is repeating. Thank you.
Hi Team, Currently in the WebSocket API documentation, the protocol mentioned is only tr_json2. Is there any possibility to use RWF via HMDS WebSockets? This will ensure a better transport rate and maybe also a lower load on the backend ADSs. Thank you, Rares
Hi Team, We are connecting to HMDS with using IDN_RDF service , which is 330ms trade safe conflated. However, for some markets, e.g Tokyo Stocks Exchange, most of the time the update rate for MarketByPrice domain is above 3 updates/sec, sometimes reached more than 100 updates/sec for couple of consecutive seconds. Does the…
We are attempting to connect to the Refinitiv RealTime – Optimized WebSocket API via the Enterprise Apigee Gateway to retrieve currency rates. While we’ve successfully established connectivity through the gateway and receive a 101 WebSocket status, we’re encountering issues when sending the login JSON payload. The target…
Hi in RSSL / RWF we can use RSSL_RH_FRACTION_256. Is there an equivalent message structure in JSON websocket to allow us to send and get a fraction displayed to a value FID (eg BID of 99 27/32) Thanks Martin
I'm aiming to the following and getting insufficient_scope error, please see images for reference.
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