-
Cannot open session
hello, I keep having a handshake error, would you know why? Error on handshake url : DesktopSessionError() http://localhost:9005/api/handshake I tried clearing the caches, updating refinitiv, re-installing the packages, and it should not be a proxy problem either. Help!
-
set_app_key handshake
Hello, after having set an app key, I am trying the python eikon package. python 3.8.13 eikon 1.1.16 httpx 0.24.1 (putting it there as I saw that this package was of importance). I am working behind a proxy, windows environment. I tried to relog on / log off my eikon session and tried with a new app key but nothing…
-
Eikon script not working
We have a python script that we use internally to get some financial data on a universe of companies and the script works for one employee but not for me. We have tried various solutions but it seems that there is a problem with my computer/setup rather than the script and i need help fixing it. I am logged into the Eikon…
-
Error: no proxy address identified, and Error on handshake
I was trying to connect with eikon through my python 3.7. The input was import eikon as ek ek.set_app_key('exxxxxxxxxxxxxxxxxxxxxxxxxxxefdb') What i received is 2021-10-15 16:18:15,212 P[28524] [MainThread 35408] Error: no proxy address identified. Check if Eikon Desktop or Eikon API Proxy is running. 2021-10-15…
-
Dear support, as from yesterday I can not connect with reuters using eikon data api (eikon as ek).
Product ID = RWEAG.MATRIX, api type = eikon data api. In manage applications the status is enabled. 2020-10-20 07:06:46,992 P[20248] [MainThread 20240] Error on handshake port 9000 : ReadTimeout(ReadTimeout()) 2020-10-20 07:07:08,024 P[20248] [MainThread 20240] Error code 500 | Server Error: {"code":500,"message":"connect…
-
Python API Error on handshake port 9000
After EIKON App update earlier this week I can no longer use the python API. In particular, the error I get is: Error on handshake port 9000 : ReadTimeout(ReadTimeout()) The app and Excel addon are working fine. I tried restarting the app and the PC but no luck. I also run the Powershell script (CheckEikonDataAPI14.ps1)…
-
DSS REST API Handshake error reappears
We had the handshake issue initially which was solved with the help from the moderators in the forum. It was working properly until Friday afternoon (14.06.2019). We have done the procedure as mentioned in…
-
Handshake Error.
Hi, I am getting the following error when I run ek.set_app_key(). I did not have this issue when running ek.set_app_id(). It does not seem to affect performance, but wondering what I can do to resolve. Thank you. Error on handshake port 36036 : HTTPConnectionPool(host='localhost', port=36036): Read timed out. (read…
-
Handshake failed: "Forbidden: No session"
I'm following the Side by Side Integration API Quick Start. * I have Eikon running, I'm logged in * I have generated app key, with "Side by Side API" type * ping was successful * but the handshake request: { "command": "handshake", "productId": "xxx", "appKey": "yyy" } fails with 403 status and message "Forbidden: No…
-
Handshake: appKey or apiKey ?
Hello, suddenly we had problems using our application since the handshakes kept failing. A bit of debugging and a test later, it seems like in the handshake command, we have to use the field apiKey and not appKey anymore. But appKey is still the way to go according to your documentation. Is there a reason for this change ?…
-
"Handshake failed with far end." error
Hi, I'm trying to run cunsumer100 example and receive the following error: May 14, 2018 2:42:46 PM com.thomsonreuters.ema.access.ChannelCallbackClient reactorChannelEventCallback WARNING: loggerMsg ClientName: ChannelCallbackClient Severity: Warning Text: Received ChannelDownReconnecting event on channel Channel_1…
-
Handshake failed due to an unspected packet format
Hi team, I tried the sample code provided previously on a C# console project, which worked. I however found the same set of code not working in a web application project (MVC.Net) when I paste the code in C# controller. I am getting the following error. Pasted the full code below and masked the api key and api secret.…
