Issue with connecting Eikon API in Python

harvey.yao
harvey.yao Newcomer
in Eikon Data APIs

Hi,

I followed the trouble shooting instruction https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv and all other steps seems good except sxs file only showed as below.

do you mind please assist?


Thanks

1676662393361.png

code-an-error-1.png


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Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @harvey.yao

    Thanks for reaching out to us.

    To get more information in the log files, you need to set the Trace Level to Debug.

    1676875252658.png

    Then, you need to check these two files:

    • APIProxy.<date>.p<pid>.txt
    • SxS.<date>.p<pid>.txt

    Otherwise, you need to use a web browser to access the following URLs.

    The TCP port (9001) may be different on our machine. It is a running number from 9000.


    1676875777074.png

    I hope that this information is of help.

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