Connection Timeout

Rhalvie.Manese

I was trying to pull data with get data as first and it seems to run into server time out problem. I figure that might has been caused by the api limit. I switch to timeseries and this is what I got

File, line 134, in send_json_request raise EikonError(eikon_err.code, eikon_err.message) eikon.eikonError.EikonError: Error code 500 | Backend error. 500 Internal Server Error python-BaseException

Jirapongse

@Rhalvie.Manese

Thank you for reaching out to us.

Please share the code that you are using. I will try to run it on my environment.

You can refer to the Eikon Data API Usage and Limits Guideline.

Typically, this error is from the Eikon backend. You may need to contact the Eikon or Refinitiv Workspace support team directly via MyRefinitiv to verify what the problem is.