How to run EIKON API proxy in Refinitiv Workspace

Hello, I have access to Refinitiv Workspace. Could you advise how to open the equivalent of API Proxy? I can’t even log into the API proxy. When I try log in, nothing happens. when I exit, the following message comes up. I need this set up for Workspace. Thanks

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Accepted answers

Jirapongse

@brandon.fargo01

Thank you for reaching out to us.

Typically, if the account has permission to access the API, the Eikon API Proxy will start automatically when Workspace is running. There is no need to start it manually.

You can refer to this article to troubleshoot this issue.

Otherwise, please contact the helpdesk support team directly via MyRefinitiv.

All comments

ztashman

I've been having the same issue over the last week, and I'm pulling my hair out trying to find a solution with no luck.

@brandon.fargo01 if you find a solution, would love to hear it.