Chatbot on Messenger 2

Hi,

Since the migration to Messenger 2 on June 21th, our chatbot is seen as disconnected by the other traders on Messenger 2.

On Messenger 1, we used this URL : https://api.refinitiv.com/ with our ApiKey and the user "bot_agent.powertradingoperations@engie .com"

Can we know when it will be possible to use a chatbot in Messenger 2 ?

Thank you.

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wasin.w V3

Hello @samir_benhadi

I am sorry to hear that you are facing the issue. I am contacting the Messenger Product team, and I will get back to you as soon as I receive any information from them.

wasin.w V3

Hello @samir_benhadi

Sorry for the late reply. I have submitted a support ticket number 14961264 to the Messenger team on your behalf. The team will contact you via a separate email loop.

The next time you encounter the Messenger application or API issues, you can submit a support ticket to the Messenger Team via https://support.lseg.com/ website.

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