We are getting "ExceededMaxMountsPerUser" Status message

cbhavsar

We are getting "ExceededMaxMountsPerUser" error while my application running. Just for your information, we are not mounting the same user account multiple time simultaneously.

Please suggest.

Alex Putkov.1

After investigation the root cause of the issue was determined to be that client's application was attempting to reconnect too quickly after a disconnect and the previous session was still active on the northbound side.
Delaying the reconnect for approx 5 seconds solved the issue.

umer.nalla

When you say 'while my application running' - does this mean you login successfully and then later on during the runtime - you get this error? Or is it during the login phase?

Also, check that you set takeExclusiveSignOnControl to True when requesting your Tokens from the EDP Auth Gateway.

I recommend you raise a support ticket via My.Refinitiv Support - so they can check if their is an issue with the EDP in Cloud system. When you raise the ticket, please ensure you provide a full log of the message flow between your application and the EDP Gateway & Server - this will help there diagnosis.

cbhavsar

Yes after successful login we are receiving this status message.

Yes, we keep takeExclusiveSignOnControl to True while requesting tokens.

I am afraid we do not put all the messages in the log we do keep refresh token and login messages. I believe that should be enough to identify ExceedLoginCount issue.

umer.nalla

Hi @cbhavsar

Thanks for the clarification.

Please make this point clear - i..e that you receive the error during runtime after a successful login - when you raise a ticket with the support team and attach any messages that you have logged for the failure scenario.