make sure that api.refinitiv.com is used for Service Discovery

Recently I received a message from Refinitiv stating "

Your account has been identified as not using the correct service for Refinitiv Real-Time – Optimized, formally known as Elektron Real-Time in Cloud pursuant to Product Change Notification (PCN 12343)...

, please make sure that you are using service discovery via the api.refinitiv.com to guarantee that you are always connecting to the most up to date hostnames for your real-time service. If you wish to continue to surpass service discovery, you can follow this guide. "

When I am running code I have following inputs:

# Global Default Variables
app_id = '256'
auth_url = 'https://api.refinitiv.com:443/auth/oauth2/v1/token';
hostname = '127.0.0.1'
password = 'PASSWORD WHEN REGISTER MACHINE ID'
position = ''
sts_token = ''
refresh_token = ''
user = 'MY EMAIL ADDRESS'
clientid = 'APP KEY VIA https://emea1.apps.cp.thomsonreuters.com/apps/AppkeyGenerator'
port = '443'
client_secret = ''
scope = 'trapi'
ric = '/TRI.N'
service = 'ELEKTRON_DD

and code is from https://github.com/Refinitiv/websocket-api/blob/master/Applications/Examples/python/market_price_authentication.py

Where is my problem coming from as it seems I use everything correctly.

Find more posts tagged with

python

trep

websockets

rrto

rdp-api

Accepted answers

wasin.w

Hello @g.suhharukov

We do not have the WebSocket API - Refinitiv Real-Time - Optmized connection with R example yet. However, the Service Discovery (https://api.refinitiv.com/streaming/pricing/v1/) is just the RDP REST API call (GET operation), so you can use the R language to send a request message to the API endpoint.

You can find examples of how to use R to request REST API on Refinitiv Data Platform Historical R Example.

All comments

Gurpreet

Hi @g.suhharukov

Please use the Service Discovery example from that Repo, instead of the one you are using. Here is the link to it - https://github.com/Refinitiv/websocket-api/blob/master/Applications/Examples/RDP/python/market_price_edpgw_service_discovery.py

Update: I noticed that you are using the email address as the login username. Please use the Machine ID provided in the welcome email instead. Email ID is only provided for testing with API Playground and applications should use the machine ID instead. It usually starts with GE-XXXXXXXX.

g.suhharukov

@Gurpreet Thank you for the reply. Indeed, user name should be Machine ID. I see that difference lies in this line

discovery_url = 'https://api.refinitiv.com/streaming/pricing/v1/';

and subsequent codes using this line. However, I am using R code, and in this folder there is no 'discovery' file. Or in R there is no option for using this discovery URL?

wasin.w

Hello @g.suhharukov

You can find examples of how to use R to request REST API on Refinitiv Data Platform Historical R Example.

EXPLORE OUR SITES