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Workspace DATA API PROXY STATUS IS Unavailable

In my refinitiv workspace, DATA API Proxy Status is Unavailable(cap1.PNG). I have contacted to workspace backend team and they set APIPROXY.ENABLED=TRUE,etc(cap2.PNG) last week, but my API proxy status is unavailable ...


cap1.png

cap2.png

Previously, I have checked logs and did some pings , etc but it does not work.

(ref:https://community.developers.refinitiv.com/questions/99924/eikon-api-python-eikonerror-error-code-404-client.html)

In order to change to available, I am glad if you tell me where I should check.

workspace-data-apiapi#productproxy
cap1.png (36.7 KiB)
cap2.png (50.7 KiB)
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10 |1500

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1 Answer

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@kunitaka.tsukamoto

I checked my Workspace and got this one.

1669609446088.png

You may need to contact the Refinitiv Workspace support team directly to verify how to enable the Data API Proxy feature.


1669609446088.png (29.3 KiB)
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@JirapongThank you for your continuous response and sharing your workspace status. I will share it to workspace support team.

thanks, but not yet available and support team set up it in their side but they have not found why my account is unavaiable now.キャフチャ.png

キャフチャ.png (50.3 KiB)