Issue with connecting Eikon API in Python

Hi,

I followed the trouble shooting instruction https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv and all other steps seems good except sxs file only showed as below.

do you mind please assist?

Thanks

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Thanks for reaching out to us.

To get more information in the log files, you need to set the Trace Level to Debug.

Then, you need to check these two files:

Otherwise, you need to use a web browser to access the following URLs.