For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
harvey.yao avatar image
1 ●0 ●0 ●0

Issue with connecting Eikon API in Python

Hi,

I followed the trouble shooting instruction https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv and all other steps seems good except sxs file only showed as below.

do you mind please assist?


Thanks

1676662393361.png

code-an-error-1.png


#technology#productconnection-error
1676662393361.png (12.7 KiB)
code-an-error-1.png (119.9 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Upvotes
Accepted
Jirapongse avatar image
62.2k ●174 ●45 ●65

@harvey.yao

Thanks for reaching out to us.

To get more information in the log files, you need to set the Trace Level to Debug.

1676875252658.png

Then, you need to check these two files:

  • APIProxy.<date>.p<pid>.txt
  • SxS.<date>.p<pid>.txt

Otherwise, you need to use a web browser to access the following URLs.

The TCP port (9001) may be different on our machine. It is a running number from 9000.


1676875777074.png

I hope that this information is of help.


1676875252658.png (290.6 KiB)
1676875777074.png (27.6 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.