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harvey.yao avatar image
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Issue with connecting Eikon API in Python

Hi,

I followed the trouble shooting instruction https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv and all other steps seems good except sxs file only showed as below.

do you mind please assist?


Thanks

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Jirapongse avatar image
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@harvey.yao

Thanks for reaching out to us.

To get more information in the log files, you need to set the Trace Level to Debug.

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Then, you need to check these two files:

  • APIProxy.<date>.p<pid>.txt
  • SxS.<date>.p<pid>.txt

Otherwise, you need to use a web browser to access the following URLs.

The TCP port (9001) may be different on our machine. It is a running number from 9000.


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I hope that this information is of help.


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