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miguel.alvarez avatar image
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Service discovery request 500 server error

Hi Refinitiv Team,


We got 500 server error via service discovery request. The request was working yesterday but not today.

We have this logs:

Sending EDP-GW service discovery request to https://api.refinitiv.com/streaming/pricing/v1
EDP-GW service discovery HTTP code: 500, Internal Server Error

Thank you for your help!


#productdatastream-apidatastreamerror-500
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raksina.samasiri avatar image   raksina.samasiri

Hi @miguel.alvarez ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS

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raksina.samasiri avatar image
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Hi @miguel.alvarez ,

We're really sorry for the issue you've been facing. There's a current service disruption of RTO as below and the related team is working on the fix.

Subject: Refinitiv Real-Time Optimized - Service Disruption Problem Description:
Refinitiv Real-Time Optimized is subjected to service disruptions for some customers in all regions.

This is due to an issue at Refinitiv.

You can check the service alerts at https://insightalerting.refinitiv.com/a/alerts/servicealerts/Alert/Alerts.aspx

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miguel.alvarez avatar image miguel.alvarez
Thank you Raksina, we will be checking the service alert then

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