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shanwei.will avatar image
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Login Fail

We receive the following unexpected response:

[
  {
    "ID": 525729497,
    "Type": "Error",
    "Text": "JSON Converter Token Type error: Expected 'PRIMITIVE' for key 'ID' Received 'PRIMITIVE'",
    "Debug": {
      "File": "/local/jenkins/workspace/RTDSHotFixCore_Release/OS/OL7-64/esdk/source/rtsdk/Cpp-C/Eta/Impl/Converter/jsonToRwfSimple.C",
      "Line": 348,
      "Offset": 6,
    }
  }
]

We found that it was caused by the field, ID, we sent in login request:1693816435668.png

ID in our request was 64bits. But it seemed that your system can only recognize 32bits.

It was really confusing that we has been sending 64bits for a long time and never occur this Error msg.

So I want to know if your system has been updated recently?

#technologywebsocketserror-login
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raksina.samasiri avatar image   raksina.samasiri

Hi @shanwei.will ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

Jirapongse avatar image   Jirapongse

@shanwei.will

Hi,

Please be informed that a reply has been verified as correct in answering the question, and marked as such.

Thanks,

AHS

2 Answers

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wasin.w avatar image
24.7k ●54 ●17 ●14

Hello @shanwei.will

Thank you for the information. I have tried the ID 525729497375546637 and connected to RTO. I can replicate the issue as follows:

Connecting to WebSocket wss://ap-southeast-1-aws-3-lrg.optimized-pricing-api.refinitiv.net:443/WebSocket for session1...
WebSocket successfully connected for session1!
SENT on session1:
{
  "Domain":"Login",
  "ID":525729497375546637,
  "Key":{
    "Elements":{
      "ApplicationId":"256",
      "AuthenticationToken":"eyJ0...w",
      "Position":"127.0.0.1/machine"
    },
    "NameType":"AuthnToken"
  }
}
RECEIVED on session1:
[
  {
    "Debug":{
      "File":"/local/jenkins/workspace/RTDSHotFixCore_Release/OS/OL7-64/esdk/source/rtsdk/Cpp-C/Eta/Impl/Converter/jsonToRwfSimple.C",
      "Line":348,
      "Message":"{\"ID\": 525729497375546637, \"Domain\": \"Login\", \"Key\": {\"NameType\": \"AuthnToken\", \"Elements\": {\"ApplicationId\": \"256\", \"Position\": \"192.168.68.111/WIN-V793K3HCLOL\", \"AuthenticationToken\": \"eyJ0...w\"}}}",
      "Offset":7
    },
    "ID":525729497,
    "Text":"JSON Converter Token Type error: Expected 'PRIMITIVE' for key 'ID' Received 'PRIMITIVE'",
    "Type":"Error"
  }
]

This error message is generated from the RTO server even the application sent a valid JSON message. I highly recommend you contact the RTO support team directly to verify the issue on server side. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.

rrto-ticket.png



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Upvotes
wasin.w avatar image
24.7k ●54 ●17 ●14

Hello @shanwei.will

I have tried to replicate the same issue with the RTDS and RTO connection scenarios. Both scenarios work fine with the same Login id 525729497 as you.

RTDS 3.7.1.L1

deployed-rtds.png

RTO

rto-case.png

Can you replicate the issue on demand?

Are you connecting to the RTO or deployed RTDS? If RTDS (ADS) connection scenario, what version of the ADS server is?


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shanwei.will avatar image shanwei.will

This is the original msg of the failed response.

You should try the ID 525729497375546637.

"Message": "{\"ID\":525729497375546637,\"Domain\":\"Login\",\"Key\":{\"Elements\":{\"ApplicationId\":\"256\",\"Position\":\"10.98.67.145\",\"AuthenticationToken\":\"eyJ0...\"},\"NameType\":\"AuthnToken\"},\"Refresh\":true}"


shanwei.will avatar image shanwei.will
And what we use is RTD.

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