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RTO Disconnection after being connected to RICs USOILN and USOILC

Hello,


Client is having a disconnection issue after 5h-6h of being connected. As per them, they query a refresh once every few minutes, but explicitly closing the WebSocket connection after the refresh is received.


Would closing the WebSocket properly might be the resolution for the disconnection? Is a simple websocket.Close() is enough?



Thank you so much.

#technologywebsocketsrrto
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@Raven Ann

Thank you for reaching out to us.

It is better to contact the server team to verify why the connections were disconnected.

Regarding how to properly close WebSocket connections, the client needs to check the official WebSocket library's document.

Moreover, please make sure that an RTO account must not be concurrently used by multiple applications.

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