Ok, next step is to check if how local Eikon API Proxy manages timeseries request.

As @aramyan.h suggested, you can read this article on troubleshooting, especially section 1) Check Desktop Applications. The SxS log file should contains errors.

One common issue could be due to user proxy:

1. check your proxy settings to retrieve the ip address
2. create HTTP_PROXY and/or HTTPS_PROXY environment variables (https://www.python-httpx.org/environment_variables/#http_proxy-https_proxy-all_proxy)
   Note that Eikon Desktop need it in its environment.

Hi @jubu,

Do you have Workspace/Eikon running on the background?

Bes regards,

Haykaz

Hi @jubu ,

This might be a proxy/firewall related issue which you would need to ask your IT team to whitelist. There are two similar questions in the portal, please check this and this. And have a look also at this article on troubleshooting.

Hope this will help you to resolve the issue.

Best regards,

Haykaz

Hi @jubu ,

Before investigating, can the following code be used to check whether the session has been successfully initialised?

# Importing libraries
import eikon as ek
import datetime
import pandas as pd
ek.set_app_key('MY APP KEY')
print(ek.get_desktop_session().get_open_state())
# Defining start time for the data series
start = datetime.datetime.now() - datetime.timedelta(days=1)  # 1 day ago
end = datetime.datetime.now()
# Defining lists with RIC's under interest
rics = ['US10YT=RR']
# Fetching intraday time series data with 1-minute intervals 
data = ek.get_timeseries(rics, start_date=start, end_date=end, interval='minute', fields="CLOSE")
print(data)

It should display:

State.Open