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WLA01 avatar image
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Java SDK ReactorChannel dispatch failed: -1(Server has rejected the Login request.)

After a period (typically about 20 mins) we experience an Auth timeout on the RDP; example message below: ReactorChannel dispatch failed: -1(Server has rejected the Login request.) 2023-12-15 16:39:10,947 ERROR com.refinitiv.ema.access.OmmConsu merImpl [] - loggerMsg ClientName: LoginCallbackClient Severity: Error Text: RDMLogin stream was closed with status message username usernameType 5 State: Closed/Suspect/Application is denied access to the system - text: "Authentication failed (1026, Request for token validation failed:Authentication server did not contain "active" in response)." loggerMsgEnd ReactorChannel dispatch failed: -1(Server has rejected the Login request.) Is this because the customer is required to implement Access Token refresh? Which document / link should the developer read to solve this particular issue? The client is using the Java SDK ?


WO

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Jirapongse avatar image   Jirapongse

@WLA01

Hi,

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AHS

raksina.samasiri avatar image   raksina.samasiri

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Thanks,
AHS

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Jirapongse avatar image
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@WLA01

Thank for reaching out to us.

I searched the error on the fourm and found several questions regarding this error.

Typically, API can internally handle ther token refresh so you can enable tracing in the API to verify what the problem is, as mentioned on this discussion.

It could be the problem on the server side. However, please make sure the same credential isn't used by other applications.


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